Deposit Exceptions Manager - Omaha, NE

FNBO Career Opportunity

At FNBO, our employees are the heart of our story—and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.

This role drives operational excellence and strategic oversight across all Deposit Exceptions operations, a mission-critical risk mitigation function managing high-volume, time-sensitive transaction decisions across multiple enterprise channels. Leads high-performing teams responsible for processing thousands of exception items daily, directly impacting the bank's risk exposure and efficiency ratio through strategic decision-making on NSF determinations, fraud prevention, and dispute resolution. Provides real-time authorization for pay/no-pay decisions affecting customer relationships and revenue protection.

Prevents potential operational losses through proactive exception management, systematic fraud detection, and strategic process optimization while ensuring regulatory compliance across all deposit exception channels.

1. Strategic Operational Excellence and Risk-Based Revenue Protection

Drive operational excellence that directly impacts profitability and risk exposure by maintaining and monitoring performance metrics, quality standards, and processing timelines across all deposit exception channels.

• Execute mission-critical deposit exceptions processing managing thousands of daily exception items including NSF decisions, fraud prevention, check disputes, and Positive Pay/Payee Name Verification

• Authorize real-time pay/no-pay determinations to minimize bank losses while maintaining customer relationships and revenue streams

• Lead crisis management for time-sensitive exception processing with direct P&L and risk implications

• Optimize resource allocation to manage unpredictable volume fluctuations while maintaining service levels during critical processing windows

• Drive efficiency ratio improvements by achieving measurable reductions between actual and forecasted expenditures while exceeding production delivery and quality standards

• Execute high-stakes decision-making during daily deadline constraints, fraud alerts, and unexpected processing delays

• Implement strategic contingency frameworks for handling volume spikes or system failures that could impact risk exposure

2. Strategic Planning and Enterprise Risk Mitigation

Lead strategic planning efforts that ensure operational resilience and protect the bank from fraud losses and operational risk exposure.

• Develop sophisticated capacity planning models utilizing predictive analytics based on historical exception patterns and growth projections

• Own Disaster Recovery and Business Continuity strategy for all deposit exception operations; authorize emergency protocols to maintain operational continuity

• Present strategic forecasts and capacity requirements to leadership for capital planning decisions

• Design and implement enterprise-level controls to ensure regulatory compliance and minimize fraud and operational risk exposure

• Lead cross-functional collaboration with risk management teams to develop and execute fraud prevention strategies with measurable business impact

• Drive regulatory excellence ensuring 100% compliance with BSA/AML, Reg CC, Check 21, UCC, and EFTA requirements

3. Leadership Excellence and Talent Optimization

Build and lead high-performing teams through strategic talent management and performance optimization across Deposit Exceptions Operations.

• Execute advanced performance management strategies utilizing FNPMS practices to drive individual and team excellence

• Develop organizational capabilities through strategic coaching, feedback, and performance optimization initiatives

• Lead talent development programs including cross-training initiatives that ensure operational resilience during peak exception volumes

• Drive accountability frameworks for supervisors managing capacity planning, resource allocation, and strategic schedule management

• Maintain comprehensive talent skills matrix across all deposit exception processing functions

4. Innovation and Continuous Improvement Leadership

Drive…