Executive Director, Customer Success & Outcomes
Job in
Omaha, Douglas County, Nebraska, 68197, USA
Listed on 2026-08-08
Listing for:
Cox Enterprises
Full Time
position Listed on 2026-08-08
Job specializations:
-
Management
Healthcare Management, Client Relationship Management, Operations Management
Job Description & How to Apply Below
Rapid Scale is seeking a Senior Director of Customer Success to own customer outcomes and value realization across the enterprise. The role acts as the quarterback across Sales, Delivery, Operations, Consulting, Support, and billing to ensure a single accountable partner for customers.
You will lead strategic CS programs, shepherd renewal readiness, and surface CSQLs to accelerate expansion, while building a high-performing CS leadership team and improving gross revenue retention.
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