Branch Supervisor - 132nd & Center

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

The Supervisor is responsible for supervising the tellers and teller work and ensure employees are focused on providing an exceptional customer experience. The Supervisor will provide leadership in the absence of the Branch Manager.

Seeking a team oriented, positive and outgoing professional for a Branch Supervisor role at FNBO!

FNBO has a focus on a superior employee experience that goes hand in hand with our superior customer experience!

• Competitive Pay
• 401k Match
• Paid time off and paid holidays
• Medical/Dental/Vision/Life/Disability/Flex Plans
• Employee Wellness Program
• Career development/Training/Career coaching/Job shadowing
• Tuition Assistance Program
• Employee banking benefits and other discounts

FNBO has a history of doing what's right for our customers and the communities we serve. This sixth generation family-owned business has become the largest privately-owned bank in the United States and has been serving customers for 160 years. FNBO is proud to be committed to our core values of Integrity, Respect, and Passion. The spirit of teamwork has remained a key ingredient of FNBO’s formula for success throughout our 160+ year history.

We have fun, celebrate our wins, and strive for success. We care about our employees’ well-being personally and professionally.

• This role is the “go to person” in the branch for the day to day successful operation of a branch when the Branch Manager is not present.
• Conduct one-on-one employee meetings with assigned team members to provide coaching and feedback
• Provide performance feedback to the manager on teller performance, begin performance review and performance improvement in the HR system and submit to manager.
• Responsible to ensure there is adequate staff coverage to handle anticipated customer flow.
• Ensure assigned team members resolve any compliance and operational issues.
• Identify and recommend any additional training opportunities.
• Partner with branch manager to suggest and assist in facilitating branch meetings/huddles.
• Partner with leadership to recognize individual/team success in addition to acting as a mentor to develop the teller team.
• Effectively demonstrate and perform Teller duties as required to minimize the bank’s risk.
• Demonstrate advanced knowledge of policies and procedures to be an operational resource for the team.
• Adhere to such policies and procedures and consult with branch leadership on high risk situations.
• Contribute to the overall success of the branch audits, both onsite and offsite; ensure the branch passes onsite and offsite assessments

Key

Skills:

• Strong problem solving skills
• Strong verbal and written communication
• Strong customer service skills
• Good conflict resolution skills

• High School Diploma or GED
• Bachelor’s degree or equivalent work experience preferred
• Leadership ability and management skills
• Previous working experience in a retail banking environment
• Oral and written communication skills
  
  Desire to meet the financial needs of our customers and community
• Ability to problem solve
• Candidates must possess unrestricted work authorization and not require future sponsorship.

Compensation range (base pay): $41,116.00-$65,787.00 This role may have a specific starting pay within this range. Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

It is anticipated that the incumbent in this role will work onsite at the posted location. Our onsite environment fosters innovation, mentorship, and a vibrant culture where ideas flow freely and relationships flourish. As part of our team, you’ll experience the energy of our collaborative spaces designed to support your professional growth while working alongside talented colleagues who inspire excellence daily.

Please note that work location is subject to change based on…