Business Operations & Financial Planning Manager

Business Operations & Financial Planning Manager

IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences—powered by world-class content, strong technical and commercial capabilities, and nurtured by a culture of collaboration, accountability, and ownership. Whether it's spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long-term value creation.

With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to customers we serve. If you're ready to bring your talent to a team shaping the future of entertainment, your next big move starts here.

Responsibilities

The Manager of Business Operations leads financial, operational, regulatory, and administrative activities within a fast-paced gaming environment. Partnering with the Vice President of Operations and cross-functional teams, this role oversees budgeting, forecasting, P&L analysis, regulatory reporting, billing, staff, vendors, and process improvement to support business performance and growth.

Major Accountabilities / Essential Functions

Operational Leadership

• Manages daily business operations, financial activities, compliance, billing, vendors, reporting, and staff.
• Partners with executive leadership and cross-functional teams to resolve issues and achieve business objectives.
• Develops and improves processes, controls, reporting, and performance metrics.
• Manages multiple priorities and deadlines in a high-activity environment.

Financial Planning & Analysis

• Supports annual budgeting, forecasting, financial planning, and operational planning.
• Reviews P&L statements, revenue, expenses, staffing costs, forecasts, and budget variances.
• Identifies financial risks, trends, and opportunities and recommends corrective actions.
• Develops financial and operational reports, dashboards, KPIs, and performance metrics for leadership.
• Monitors spending and performance against budgets and forecasts.

Regulatory Compliance & Reporting

• Oversees regulatory reporting and compliance documentation within a highly regulated gaming environment.
• Ensures compliance with applicable federal, state, tribal, gaming, and corporate requirements.
• Maintains accurate records, reporting controls, and audit documentation.
• Partners with Compliance, Legal, Finance, and Operations on regulatory matters, audits, and internal controls.

People Leadership & Billing

• Supervises staff, including training, coaching, performance management, workload allocation, and development.
• Establishes goals, priorities, and expectations while supporting employee growth and succession planning.
• Oversees billing operations for accuracy, timeliness, compliance, and contractual requirements.
• Builds an accountable, collaborative, high-performing team.

Vendor & Relationship Management

• Manages vendor relationships, contracts, service expectations, expenditures, and performance.
• Supports contract reviews, negotiations, vendor selection, and cost-saving initiatives.
• Maintains productive relationships with internal and external business partners.

Continuous Improvement

• Identifies opportunities to improve efficiency, reduce costs, strengthen controls, and improve service.
• Uses financial and operational data to support decisions and process improvements.
• Adapts to organizational transformation, changing priorities, and evolving business needs.

Qualifications

Minimum Education

• Bachelor's degree in Business Administration, Finance, Accounting, Management, Operations, or a related field required.
• MBA, CPA, CMA, or relevant professional certification preferred.

Experience

• 8–12 years of progressive experience in business operations, financial analysis, budgeting, forecasting, accounting support, compliance, or operational management.
• Strong experience with P&L analysis, budgeting, forecasting, revenue performance, expense management, financial reporting, and variance analysis.
• Experience supporting executive leadership with financial planning, operational analysis, reporting, and business decision-making.
• Experience preparing, reviewing, or maintaining regulatory reports and compliance documentation, preferably within the gaming industry or another highly regulated environment.
• Previous supervisory/people leadership experience required, including coaching, performance management, workload prioritization, and employee development.
• Experience overseeing billing operations, financial controls, or related operational processes.
• Strong business and financial acumen with the ability to independently evaluate issues, manage competing priorities, and make sound operational decisions.
• Demonstrated success identifying and implementing process improvements, cost efficiencies, and operational solutions.
• Ability to thrive in a fast-paced, high-activity environment with multiple…