Chief Operating Officer

Description

Alff Co is a leading provider of comprehensive facility management solutions across the nation. With a strong commitment to excellence and a client-focused approach, we deliver innovative and sustainable solutions to meet the evolving needs of our clients. As we continue to grow, we are seeking a dynamic and results-driven executive to join our leadership team as Chief Operating Officer (COO).

Chief Operating Officer (COO) is a key member of Alff Co's executive leadership team and is responsible for leading the company's enterprise-wide operational strategy and execution.

The COO translates the CEO's strategic vision into measurable business objectives, operating plans, and organizational priorities while ensuring consistent execution across business units, service lines, and geographic markets.

The COO is accountable for driving sustainable growth, operational excellence, profitability, scalability, customer satisfaction, and risk management across the organization. This executive will establish performance expectations, develop high-impact operational strategies, strengthen organizational capabilities, and ensure that Alff Co has the people, processes, technology, and resources necessary to achieve its short- and long-term goals.

The COO serves as a strategic partner and reports to the CEO. The COO works closely with the executive leadership team to establish company direction, drive accountability, improve business performance, and position Alff Co for continued growth.

• Provide executive leadership and oversight of Alff Co's day-to-day operations across business units, service lines, and geographic markets.
• Translate corporate strategy into actionable operational plans, priorities, and measurable objectives.
• Establish clear operational expectations, standards, and accountability throughout the organization.
• Ensure consistent execution of company strategy while maintaining flexibility to address market, client, and operational demands.
• Evaluate organizational structure, resources, and capabilities to ensure the company is positioned for continued growth.

• Partner with the CEO and executive leadership team to develop and execute short- and long-term business strategies.
• Maintain strong financial and operational oversight, including budgeting, forecasting, P&L performance, cash flow considerations, and resource allocation.
• Drive operating profitability, EBITDA performance, margin improvement, productivity, and cost management.
• Translate financial and operational data into actionable strategies that improve business performance.
• Evaluate investments, initiatives, and resource allocation decisions based on their strategic and financial impact.
• Identify opportunities to improve profitability while maintaining service quality and customer satisfaction.

• Work with the CEO to establish company-wide operating metrics, KPIs, dashboards, and reporting structures.
• Develop a consistent operating cadence for reviewing financial, operational, customer, workforce, and service-level performance.
• Hold business unit and executive leaders accountable for achieving established goals and performance expectations.
• Identify performance gaps and implement corrective action plans to improve results.
• Establish clear ownership and accountability for strategic and operational initiatives.

• Lead the development and implementation of operational policies, procedures, structures, and best practices.
• Identify opportunities to improve efficiency, productivity, service delivery, and profitability across the organization.
• Standardize processes where appropriate while allowing business units and regions to address unique market requirements.
• Utilize data, technology, and operational analytics to identify trends, improve decision-making, and enhance performance.
• Continuously evaluate operational processes to minimize waste, inefficiencies, and unnecessary costs.

• Maintain a strong client-centric operating philosophy throughout the organization.
• Develop strategies that improve customer satisfaction, retention, service quality, and long‑term client relationships.
• Partner with Sales and Business Development leadership to identify opportunities for organic growth, cross‑selling, and expansion within existing and new markets.
• Ensure operational capabilities align with client commitments and contractual requirements.
• Support executive‑level relationships with key strategic clients when appropriate.

• Build, develop, coach, and retain a high‑performing operational leadership team.
• Establish leadership expectations and promote accountability, collaboration, and continuous improvement on the operations team.
• Collaborate with Human Resources to develop succession planning and leadership…