Territory Service Trainer Job Omaha area,Nebraska USA,Management

Position: Territory Service Trainer (3443)

Job Summary

The primary responsibility of the Territory Service Trainer (TST) is to ensure that exceptional service is completed on all company equipment every time through the management, direction, training and evaluation of Mersino’s Branch and Corporate Service Teams, assuring quality and timeliness of work and minimizing the cost of parts and labor. The TST shall strive to support the company goals of maintaining a satisfactory green tag/red tag ratio in each branch, minimizing hard down lag times, promoting fleet quality of service to minimize field failures, and promoting the overall fleet quality of appearance.

The TST shall also act as a liaison between Branch Service Managers / Service personnel and the company’s Executive Management Team in order to communicate regarding decisions, policies, and all matter that affect the performance and success of the company’s service teams.

Typical Duties And Responsibilities

Establish Service policies and procedures, ensuring proper training and compliance to assure consistent service department performance at all locations
Develop and implement standardized expectations for Service Departments, including cleanliness, organization, equipment maintenance, tools, ergonomics, Lean and 6S
Guide the Branch Service Departments in implementing and maintaining an inventory of parts, tools, and supplies to meet daily service requirements
Develop and implement company standards for maintenance of equipment and vehicles, as well as quality control processes for repairs completed on all vehicles and equipment
Develop an audit to evaluate the amount of time employees spend maintaining equipment to identify productivity and staffing issues
Travel to branch locations to conduct Service Department inspections to ensure that company standards are being met for department standardization, quality of repairs, adherence to policies and procedures, etc.
Monitor Field Failures in the company’s internal system to ensure accurate reporting, and to find opportunities to train with Service Departments to minimize future field failures
Create a process to set up and stock a new Service Department including all tools, equipment, and supplies needed to work on Ironclad Powered by Mersino equipment; travel to new branch locations to assist with the Service Department initial set-up
Work with IT to fully automate all Service Department processes and to ensure that the appropriate service data is being captured, stored, and reported correctly
Perform audits to ensure that each branch is maintaining records of equipment purchases, repair work, and equipment maintenance through the appropriate tracking systems
Create a Service Department staffing template to identify which positions are needed and how many people in each position based on business flowing through each branch
Evaluate Service staffing at each branch on an ongoing basis to ensure appropriate staffing levels
Partner with Marketing and HR to create an effective recruitment and on-boarding plan for all Service positions
Establish a Service Employee testing and evaluation process to identify levels of knowledge and to give guidance on how employees should be working to advance their skills
Develop an annual recurring training schedule to ensure all mechanics…