Volunteer Engagement Manager

Description

The Volunteer Engagement Manager leads Habitat Omaha's volunteer engagement efforts by developing and executing strategies that recruit, retain, steward, and grow volunteer participation across the organization. This position is accountable for achieving volunteer recruitment and retention goals, building a strong volunteer pipeline, and aligning volunteer capacity with organizational needs and strategic priorities.

The Volunteer Engagement Manager serves as a connector between Habitat Omaha's needs and the interests, skills, and availability of prospective volunteers. The role builds relationships with volunteers and volunteer partners, creates meaningful experiences that foster belonging and long-term engagement, and works closely with Construction and other departments to ensure volunteer opportunities are safe, coordinated, and impactful. As a public-facing representative of Habitat Omaha, this individual serves as a storyteller, ambassador, and community builder who helps connect people to the mission through service, advocacy, and engagement.

Manages Others: Yes
Reports To: Director of Development Operations
Future Reporting Relationship: Beginning in 2027, this position is expected to transition to the Community Outreach & Engagement Department and report to the Senior Manager of Community Outreach & Engagement.

Requirements

What You'll Do

Recruit & Grow Volunteer Engagement

• Develop and implement strategies to recruit, retain, recognize, and grow volunteer participation across Habitat Omaha.
• Build and maintain relationships with corporations, faith communities, schools, colleges and universities, civic groups, community organizations, retirees, and individual volunteers.
• Establish and achieve annual volunteer recruitment, participation, and retention goals.
• Cultivate a strong pipeline of volunteers and create opportunities for deeper involvement as recurring volunteers, ambassadors, advocates, and community champions.
• Represent Habitat Omaha at community events, volunteer fairs, partner meetings, and recruitment opportunities.

Create Meaningful Volunteer Experiences

• Lead volunteer engagement throughout the entire volunteer journey, from recruitment and onboarding through recognition and retention.
• Ensure volunteers receive clear communication, training, resources, and support.
• Coordinate volunteer orientations, group welcomes, recognition activities, and engagement events.
• Foster a welcoming, inclusive environment where volunteers feel valued and connected to the mission.
• Lead volunteer groups and support activities when volunteer participation exceeds available site leadership capacity.

Partner Across the Organization

• Collaborate closely with Construction and other departments to align volunteer opportunities with organizational needs.
• Coordinate scheduling, orientation, communication, and volunteer preparation efforts.
• Maintain familiarity with Habitat Omaha's programs, construction activities, volunteer engagement practices, and safety protocols.
• Support volunteer activity logistics, including event setup, teardown, transportation of supplies, and day-of coordination.

Lead Volunteer Engagement Programs

• Supervise and support the Volunteer Engagement Coordinator.
• Develop annual volunteer engagement plans, strategies, goals, and performance measures.
• Monitor participation data, volunteer feedback, and engagement outcomes to identify areas for improvement.
• Create systems and processes that support an exceptional volunteer experience.
• Ensure volunteer engagement activities support Habitat Omaha's strategic goals and mission.

What You'll Experience

Mission in Action

Every volunteer you recruit and engage helps expand Habitat Omaha's ability to serve families and strengthen communities.

Community Connection

You'll build relationships with individuals, businesses, schools, faith communities, and organizations across the Omaha area.

Leadership Opportunities

You'll lead volunteer engagement efforts while developing programs, partnerships, and people.

Meaningful Impact

You'll help transform first-time volunteers into lifelong advocates for affordable housing and community development.

What Success Looks Like

• Volunteer recruitment, engagement, and retention goals are achieved or exceeded.
• Volunteers feel welcomed, valued, and connected to Habitat Omaha's mission.
• Strong partnerships are maintained with businesses, schools, faith communities, and community organizations.
• Volunteer opportunities are well-coordinated, safe, and aligned with…