Adoption Coordinator

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Non-Exempt Full-Time Omaha, NE, US

Salary Range: $16.00 To $16.00 Hourly

Department:
Adoptions

FLSA Status:
Non-Exempt

Reports To:
Director of Customer Experience

The Adoption Coordinator plays a vital role in connecting animals with loving homes by creating a positive, welcoming, and inclusive experience for all potential adopters and visitors. This position ensures that every interaction with the public reflects the shelter’s commitment to compassion, education, and support. The ideal candidate will be approachable, empathetic, highly organized, and passionate about animal welfare and community engagement.

This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees are required to follow any other job-related duties assigned by their supervisor. This document does not create an employment contract implied or otherwise and does not alter the “at–will” relationship.

• Adoption Experience & Customer Support
  • Serve as the first point of contact for individuals interested in adopting.
  • Provide warm, nonjudgmental, and informative guidance throughout the adoption process.
  • Build trust with adopters by listening to their needs and helping them find a suitable pet.
  • Ensure adoption areas are welcoming, clean, and accessible to all.
• Community Engagement
  • Foster a culture of inclusivity by creating a friendly, judgment-free environment for all visitors.
  • Educate the public about responsible pet ownership and shelter policies in a supportive manner.
  • Represent the shelter at community events and adoption fairs as needed.
• Adoption Coordination
  • Review adoption applications and communicate with potential adopters to match animals with appropriate homes.
  • Conduct meet-and-greets and support foster-to-adopt arrangements when applicable.
• Utilize shelter software program (Chameleon) to generate reports, navigate and edit animals’ profiles, and perform file checks for cruelty and/or neglect charges of potential adopters.
• Prepare report cards and other adoption materials for available animals.
• Work closely with shelter staff, volunteers, and the medical team to ensure a smooth adoption process.
• Work Closely with Animal Support Specialist to communicate animal behavior, needs, and history honestly and respectfully.
• Assist in resolved post-adoption customer questions and concerns.

• High school diploma or GED.
• Ability to safely and comfortably handle animals of all sizes, breeds, and species.
• Excellent interpersonal skills and ability to communicate effectively, professionally, and courteously with a culturally diverse staff and community.
• Affection and compassion for animals, concern for their welfare, and willingness to accommodate animals in the workplace.
• Good judgment and effective problem solving/decision-making skills.
• Ability to remain calm and work effectively in a high-stress, fast-paced work environment.
• Ability to resolve difficult adoption situations including unsuitable matches and denials of applicants.
• Self-motivated and proven ability to work efficiently with minimal supervision.
• Ability to handle the emotional aspect of work in an animal shelter environment, including the use of euthanasia.
• Experience working with animals in a behavior/training/care capacity.
• General understanding of common behavioral issues with pets and humane approaches to resolve such issues using positive reinforcement.
• Demonstrated knowledge of canine/feline body language and communicative signals.
• Adaptable to different work circumstances or challenges.
• Computer literacy, including Microsoft Outlook, Word, and Excel; capable of learning shelter system database.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions within the work…