Senior & AI Quality Lead

Senior Experience & AI Quality Lead, Finxact Experience

Calling all innovators - find your future 're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved.

If you want to make an impact on a global scale, come make a difference at Fiserv.

A successful Senior Experience & AI Quality Lead owns and drives quality across the Finxact Experience landscape — from the Finxact Console to our AI capabilities. This is more than automation that runs scripts: you bring deep banking and domain knowledge, so you know how the system should behave and can tell the difference between a test that passes and a product that's actually correct.

You set the quality strategy, build the automation to back it up, and partner with our Product and Engineering leaders as a co-owner of quality — together deciding what "good" looks like and what's ready to ship. It's a senior, hands-on role: you lead through strategy, standards, and execution, and you're the clear-eyed voice on where the real risk lives before anything ships.

• Partner with Product and Engineering leaders as a co-owner of quality, bringing the testing strategy, domain judgment, and evidence to jointly define what "good" looks like and what's ready to ship
• Apply deep banking and Finxact domain knowledge to validate that the system behaves the way it should, not just that scripts pass — catching correctness and behavioral issues, not only broken builds
• Define and champion the testing and quality strategy across the Finxact Experience landscape, establishing the standards, coverage targets, and quality gates that everything ships through
• Define clear, defensible test plans across both automated and manual coverage, and be able to walk stakeholders through them
• Design, build, and maintain a modern test automation suite for the Finxact Console — end-to-end, API/contract, and regression — integrated into CI/CD so quality is enforced in the pipeline, not after the fact
• Shape and run the evaluation strategy for our AI/LLM ecosystem — automated and manual — building eval suites and prompt/output regression that measure accuracy, groundedness, safety, and consistency, and gate releases accordingly
• Partner closely with engineers, who own development, while you own the quality bar, the measurement, and the release gate for new features
• Serve as the point of quality for every release — making the call that there are no meaningful regressions and that new functionality meets the quality bar before it ships
• Provide a testing framework and standards for developers to build against, and enforce compliance across the team
• Bring best-in-class QA practice, tooling, and a quality culture to the team, leveling everyone up through standards, documentation, and example

• 5+ years in software quality assurance and test automation, including a proven track record as a QA and SDET lead — with concrete examples you can speak to of automation suites and quality programs you've owned
• 3+ years of hands-on experience building end-to-end and API/integration test automation for modern web applications (Playwright, Cypress, Selenium; REST/contract testing) integrated into CI/CD pipelines
• 3+ years of experience in a senior or lead capacity owning quality strategy — coverage models, risk-based testing, regression strategy, release-readiness criteria, and quality gates
• 3+ years of experience in banking or financial services, with working knowledge of how core banking systems are expected to behave — enough domain depth to judge correctness, not just whether tests pass
• Demonstrated ability to partner with Product and Engineering leaders as a peer, co-owning quality and operating with authority over the quality bar — as a lead or otherwise
• Excellent written and verbal communication skills to collaborate with technical and non-technical stakeholders across…