Restaurant Supervisor Farnam Omaha, NE

Come join The Farnam, Autograph Collection, and start your career with the only AAA Four Diamond hotel in Nebraska!

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Restaurant Supervisor for The Farnam, Autograph Collection
, in Omaha, Nebraska
.

Hourly Salary: $21 per hour

This job description provides a basic guideline of the duties, responsibilities, and requirements of this position. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

• Provide warm, knowledgeable service and helpful guidance to guests.
• Supervise restaurant and bar operations to ensure high levels of service and hospitality.
• Train, direct, coach, and support restaurant and bar team members.
• Resolve guest and employee issues promptly and professionally.
• Maintain high customer satisfaction and service standards.
• Assist other departments during emergencies as needed.
• Follow all company policies, procedures, and Standard Operating Procedures (SOPs).
• Perform additional duties as assigned by the General Manager.
• Maintain professionalism, responsibility, and positive conduct.
• Foster a supportive, team-oriented work environment.
• Communicate effectively with guests, staff, and leadership.
• Maintain open communication across departments and share pertinent information.
• Respond positively to feedback and new ideas.
• Fill in for staff as needed to ensure service standards are met.
• Ensure all staff are properly trained and certified as required.
• Empower and develop employees through training, coaching, and mentorship.
• Manage recruiting, onboarding, performance reviews, recognition, and employee relations.
• Resolve employee concerns fairly and timely.
• Manage department within budget and assist with annual budget preparation.
• Forecast revenues and expenses accurately.
• Monitor financial performance and adjust labor and costs accordingly.
• Ensure compliance with internal audit and control procedures.
• Maintain safety, sanitation, and OSHA compliance standards.
• Oversee preventive maintenance of equipment and control repair costs.
• Maintain favorable health inspection scores.
• Manage inventory, labor scheduling, and vendor relationships.
• Support revenue growth and cost control initiatives.
• Demonstrate knowledge of food, beverage, cocktail, and wine service.
• Perform all front-of-house duties as needed (serving, hosting, bussing, expediting, reservations, room service).
• Maintain clean and organized work areas.
• Follow proper cash handling and accounting procedures.
• Report unsafe conditions immediately.
• Attend required meetings and participate in cross-training.
• Communicate regularly with management regarding restaurant operations.

• High School diploma / Secondary qualification or equivalent.
• Experience with Marriott and Forbes processes and standards is a plus.

• Occasionally. Paperwork.
• Concrete, tile, rubber mats covering tile, linoleum, carpet, etc.
• Pick up trays, speak with guests, clean, obtain supplies.
• Clean; inspect side work.
• Serve and speak with guests.
• View restaurant, maneuver through crowds and staff.
• Obtain overhead supplies and food from window. Serve guests at arm’s length.
• Distribute menus, use telephone, write, stock supplies. Serve plates and hold glasses with beverages.
• Use cash register, adding machine, telephone, garnish plates.
• Move chairs, tables, glassware and China carts. Average weight: 25 lbs. Maximum weight: 50 lbs.
• Food trays, beverage containers, glass racks. Average weight: 25 lbs. Maximum weight: 50 lbs.
• Operate cash register, stock supplies, serve guests.
• Assurance of food quality and consistency.
• Meet deadlines as required. Meet multiple priorities of business demands. Adjust to schedule changes, cover shifts on short notice. Work late nights or early mornings.
• Seating of guests, handling money, operate cash register, view restaurant and employee appearance.

• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a flexible schedule including nights, weekends and/or holidays.

• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Employee Assistance Program
• Reduced room rates throughout the portfolio
• 401(k)
• Employee discount
• Flexible spending account for full-time ambassadors consistently working 30 or more hours weekly
• Life insurance
• FMLA per state and federal regulations