Operations Lead, Customer Pick-Up

A BIT ABOUT YOU

Disciplined and consistent, you find comfort in the details and take pride in precision. You work thoroughly and with a sense of urgency, leaving nothing to chance – all with a passion for better connecting our community with the natural world. You prefer clearly defined, task-based work and are known to be the stable person who gets things done on the team.

Being of service is rewarding to you, and you’re known to be understanding, people-oriented, and persistent. With your keen sense of duty and penchant for safety, you bring a supportive and grounded presence wherever you go.

We like plants, people, and beautiful spaces. John Mulhall came to Omaha in 1953 to landscape, and now, three generations later, we’re as committed as we’ve ever been to making Omaha a more beautiful place to live. Today we’re a team of a few hundred people, but our focus remains the same: working together to engage our community and share our passion for the beauty of the natural world.

And we have fun doing it.

As the Operations Lead, Customer Pick-Up, you’ll report to our Nursery Yard Manager and help manage the daily tasks, projects, and processes that keep our customer pick-up process accurate, fast, and healthy. You’ll be responsible for helping customers get the product they have purchased, championing the importance of defined processes, and being the expert for the customer-facing side of the Operations – all in line with our vision to be the most loved plant shop in the country.

• Create a seamless customer experience by modeling our Customer Journey process and standing behind our Evergreen Guarantee™
• Actively engage guests to support service and loss prevention, assist with purchases and returns, and promote our loyalty and Round-Up programs
• Champion daily operations by leading training, reinforcing zone schedules, and supporting a clean, well-organized floor
• Manage plant health and presentation at Customer Pick-Up by overseeing watering, spacing, and staging
• Lead the Customer Pick-Up process by keeping areas organized, updating systems, resolving overdue orders, and loading orders quickly and accurately

• A belief in and passion for our purpose – beautifying our community
• 2+ years of retail experience, preferred
• An ability to bend and lift 50 pounds, stand for long periods, and work in a variety of weather conditions
• An ability to operate powered equipment, including skid loaders with tree forks, forklifts, and articulated loaders
• The ability to manage multiple, competing priorities with a consistently positive response to pressure
• A supportive team player who anticipates problems and works collaboratively to solve them

• An inclusive, passionate, and fun work environment
• The opportunity to grow your career in concert with the natural world
• The opportunity to make a meaningful impact on our business and community
• An amazing discount on all the plants and plant things you love
• Competitive pay and access to a full benefits package including 401(k), 401(k) match, PTO, paid holidays, medical, vision, dental, paid family leave, company-paid short-term disability, an Employee Assistance Program for free and confidential mental health, legal, and financial services, referral bonuses, Health Savings Account (HSA) and Flex Spending Account (FSA) options, pet insurance package options, wellness partnerships, community membership partnerships, and retail discount partnerships