E-Commerce Assistant Manager

Department:
Retail Operations

Work Location:

84th & Center - E-Commerce
Employment Status:
Full-Time
Salary Range: $50,000

The E-Commerce Assistant Manager supports and maximizes online revenue through effective leadership of E-Commerce production, posting, inventory flow, and sales functions. This role ensures excellent online merchandising standards, operational efficiency, and a mission-centered work environment. The E-Commerce Assistant Manager works closely with the E-Commerce Manager to meet or exceed productivity, quality, and financial goals across platforms including Shop Goodwill, Amazon and eBay.

The role also exercises delegated decision‑making authority to maintain daily operational continuity, promote consistent quality, and ensure accurate and compliant E-Commerce activity.

• Provide daily leadership, coaching and supervisory support to E-Commerce staff to achieve production, quality and financial targets.
• Ensure consistent workstation coverage across all operating hours, supporting scheduling, workflow coordination and daily staff decisions.
• Help with recruitment, interviewing, and placement processes, onboarding procedures, and the completion of associated paperwork in compliance with agency policy.
• Assist in the training and development of store staff on evaluating items for E-Commerce, must be able to assist at other store locations.
• Ensure mission integration by supporting program participants and modeling Goodwill’s values.
• Assist with all merchandise for entry into the E-Commerce software by photographing, writing and proofing descriptions, displaying, and posting all items ensuring posting production quotas are met/exceeded.
• Assist in all operations of e‑books using given software, ensuring postings quotas are met/exceeded.
• Complete store reports as required and send them to the appropriate departments in a timely manner.
• Assist and ensure merchandise is properly packaged according to UPS, Fed Ex & USPS shipping guidelines and is shipped in a timely manner.
• Maintain established customer service standards, addressing customer inquiries within 24 hours.
• Ensure a clean, safe work environment and duties are performed in a safe manner.
• Take responsibility for safety issues in assigned areas. Investigate and report all accidents/injuries/incidents.
• Safeguards company property, including donated goods. Reports any incidents of theft or unauthorized possession of company property.
• Promote diversity in the workplace through hiring practices with assistance from the Human Resources Department.
• Meet or exceed the attendance expectations for this position.
• Actively maintain a safe, healthy, and positive environment that promotes the physical and emotional well‑being of employees, customers, and participants.
• Other duties as assigned.

• Personally participate in ongoing professional growth, education and development as well as supporting others in their efforts to develop.
• Work with supervisor and co‑workers.
• Good supervisory and customer relations skills.
• Apply sound judgment and common sense across a variety of situations.
• Excellent verbal and written communication skills.

• Educate customers and the community about the mission and vision of the organization.
• Demonstrate the Goodwill core values through actions and words.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• One (1) to two (2) years’ experience selling donated/used/pre‑owned goods online required.
• One (1) year management experience required.
• High school diploma required.

None

None

• Proficient personal computer and word processing skills required. Microsoft Office and HTML experience required.
• General knowledge and ability to research using online programs such as eBay, Google and

Medium: lifting 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds.

Moderate: occasionally exposed to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.).