Store: Bakery Clerk

Job Overview

A Kroger Bakery Clerk creates an outstanding customer experience through exceptional service while encouraging other associates to do the same. The role includes maintaining a safe and clean environment, assisting the department manager to meet sales and profit goals, and ensuring quality assurance standards are met. Demonstrating Kroger’s core values of respect, honesty, integrity, diversity, inclusion, and safety is essential.

• Prepare items per customer requests using proper bakery equipment.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of bakery specials.
• Provide customers with fresh products that match their orders and correct portion sizes to prevent shrink.
• Recommend bakery items to customers to ensure they receive the products they want and need.
• Use all equipment in the bakery such as refrigerators, freezers, ovens, and other machines according to company guidelines.
• Prepare foods according to temperature logs and follow cooking/baking instructions.
• Measure, prepare, and mix ingredients according to recipe, using a variety of kitchen utensils and equipment.
• Adequately prepare, package, label, and inventory ingredients in merchandise.
• Check product quality to ensure freshness. Review sell‑by dates and take appropriate action.
• Properly use kitchen equipment such as stoves, computerized scales, fryers, steamers, and cutting robots.
• Label, stock, and inventory department merchandise.
• Report product ordering or shipping discrepancies to the department manager.
• Understand the store layout and locate products when requested by customers.
• Stay current with present, future, seasonal, and special advertising.
• Maintain knowledge of products sold within the department and answer questions or make suggestions to customers.
• Monitor inventory and staffing levels, noting discrepancies.
• Ensure proper temperatures in cases and coolers and maintain temperature logs.
• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions, notifying store management.
• Display a positive attitude.
• Practice preventive maintenance by inspecting equipment and notifying the appropriate department or store manager of items in need of repair.
• Notify management of customer or employee accidents.
• Report safety risks, issues, and illegal activity (including robbery, theft, or fraud).
• Perform essential job functions with or without reasonable accommodation.

• Outstanding customer service skills.
• Desire to learn food production and basic cooking techniques.
• Effective communication skills and willingness to work as part of a team.
• Strong work ethic and ability to work in a fast‑paced environment with a sense of urgency.
• Good basic math skills.
• Ability to obtain a current food handlers permit once employed.

• Comprehensive health coverage, including medical, dental, vision, and prescription plans through company plans or collective bargaining agreements.
• Paid time off, including vacation and sick leave.
• Access to confidential financial and emotional counseling via the Employee Assistance Program.
• Associate discounts on Kroger purchases.
• Up to $21,000 in tuition reimbursement over a career through the Continuing Education program.
• Opportunities for growth through industry‑leading training programs and diverse career pathways.