Retail Store Manager

Retail Store Manager
Department:
Retail Operations

Work Location:

BPP

Employment Status:
Full-Time

Salary Range: $65,000 + $1500 hiring bonus

JOB SUMMARY
The Store Manager is directly responsible for the operations of a Goodwill retail store in accordance with Goodwill policies and procedures in support of the Goodwill Mission.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Achieve or exceed budgeted sales goals by maintaining appropriate expense to revenue ratios, adjusting staff, and controlling company assets
• Create and implement timely store sales events to achieve additional revenue
• Foster a positive store atmosphere in support of employees, customers and participants
• Achieve or exceed production goals monthly/annually by processing donations within 24 hours of receipt
• Effectively recruit, hire, develop, supervise, schedule and evaluate store personnel; supervise volunteers
• Support Mission-related programs in the retail store
• Responsible for controlling company assets and funds
• Create a positive public image of Goodwill through a clean store environment, attractive displays, and presentable and personable sales and management staff
• Maintain a safe working/shopping environment. Investigate and document all accidents/injuries/incidents
• Ensure customers are treated in a fair, courteous and efficient manner
• Oversee and ensure compliance of store salvaging
• Complete required paperwork accurately, neatly and submit within established timeframe
• Collaborate with Loss Prevention to ensure an effective and proactive LP program is in place
• Maintain merchandising guidelines through colorization and classification of store inventory
• Promote diversity in the work place through hiring practices and assistance from the Human Resources Department
• Meet or exceed the attendance expectations for this position
• Actively maintain a safe, healthy, and positive environment that promotes the physical and emotional well-being of employees, customers, and participants
• Performs other duties as assigned

INDIVIDUAL DEVELOPMENT & INTERPERSONAL SKILLS

• Personally participate in ongoing professional development, education and development as well as supporting others in their efforts to develop.
• Working relationship with supervisor, co-workers, and inter-departmentally.
• Must have good supervisory and customer relations skills.
• Must have the ability to apply sound judgment and common sense across a variety of situations.
• Must have excellent verbal and written communication skills.

ORGANIZATIONAL DEVELOPMENT

• Educate customers and the community about the mission and vision of the organization.
• Demonstrate the Goodwill core values through actions and words.

QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

• High School Diploma required
• Bachelor's degree in business, marketing, or related field preferred
• One (1) year's retail sales experience is required, two (2) or more years is preferred
• One (1) year's supervisory experience in a retail setting is required, two (2) or more years is preferred

CERTIFICATES, LICENSES, REGISTRATIONS

• None required

KNOWLEDGE, SKILLS & ABILITIES

• Must have good marketing and merchandising ability.
• Must be able to work flexible hours as required in order to meet operational needs of the store
• Must have knowledge of clothing and fashion trends.

PHYSICAL DEMANDS
Medium
Lifting 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds.

WORK ENVIRONMENT
Moderate
Occasionally exposed to extreme atmospheric conditions (temperature, noise fumes, dust, etc.)