PRO Services Specialist

Base Pay:
This role has a minimum base pay from $15.10 per hour with higher starting pay available based on experience.

Floor & Decor strives to be the one‑stop destination for our professional clients (PRO customer) in the hard surface flooring contractor space. This position is focused on building relationships with our PRO customers, earning their trust, and helping grow their business. It reports to the PRO Services Manager and supports the execution of Floor and Decor’s PRO priorities. Primary responsibilities include understanding trends in the PRO market and collaborating with the Installation Materials and Design Services departments to build the sales organization and serve our PRO customers.

• High School diploma or equivalent. Associate Degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the store trade‑area is a plus.

Execute the PRO Services Blueprint to the highest levels to create a world‑class experience for our PRO customers.

• Support the PRO desk in‑store: phone calls, manage orders, order follow‑up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand the PRO business to educate our PRO customers and expand their participation.
• Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist with PRO customers in‑store activities.
• Collaborate in all store initiatives.
• Demonstrate ability to make effective program and benefit presentations.
• Possess excellent customer service skills and be results oriented.
• Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
• Ability to multi‑task, meet deadlines, and work in a fast‑paced environment.
• On occasion, travel to customer and PRO job sites with the Pro Services Manager to present F&D’s benefits and capabilities.
• Perform additional functions, duties, and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.

This position is hourly, which may include hours that exceed eight hours in a day. May require travel up to 20%. While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy. Medium Work – Ability to exert 20–50 pounds of force occasionally, and/or 10–25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.

The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.