Account Manager

Account Management

• Maintain accurate records of customer account activity, including current and past‑due accounts.
• Review past‑due accounts and communicate in person and via phone with customers to promote timely payments.
• Collect customer payments on a timely basis and meet daily/weekly collection standards.
• Complete customer service calls in a timely manner as assigned.
• Follow all policies and procedures and adhere to all standards.

• Properly move and handle merchandise to load/unload trucks or other vehicles, protecting coworkers and goods per policy.
• Transport merchandise safely to customer homes in the company‑provided vehicle as assigned.
• Install and set up merchandise, and instruct customers on proper use.
• Pick up merchandise from customer homes as assigned.
• Keep vehicles clean and properly maintained as assigned.
• Complete customer service calls in a timely manner as assigned.

• Greet and assist customers on the sales floor.
• Obtain new rental orders on the sales floor and over the phone.
• Complete rental agreements as required.
• Prospect for new business by telemarketing and distributing print materials.

• Refurbish merchandise to like‑new condition.
• Keep the showroom, backroom, and all store areas neat, clean and organized—including vacuuming, dusting, and handling household cleaning materials.

• Valid Driver's License.
• Minimum age of 18 years.
• High School Diploma or equivalent.
• Willingness to submit to a background check.
• Availability to work 40 hours per week, including Saturdays.