Dairy Clerk

Dairy Clerk – Hy‑Vee

FLSA: Non‑Exempt

Night & Weekend Shifts Required

Responsible for rotating and replenishing dairy merchandise and ensuring the highest quality standards are met. Consistently maintain a positive company image by providing courteous, friendly, and efficient customer service.

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern, and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by: (examples include)
  • Escorting them to the products they’re looking for
  • Securing products that are out of reach
  • Loading or unloading heavy items
  • Making note of and passing along customer suggestions or requests
  • Performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Rotates and replenishes merchandise and ensures highest quality standards are met.
• Unloads trucks and places product in appropriate storage area.
• Faces merchandise.
• Ensures cleanliness in the department, cleans off the cases, sweeps the floor, etc.
• Builds end‑caps display and fills through the week as necessary.
• Orders product and supplies requested by the department manager.
• Ensures storage area is organized, the floor is not slippery, and the temperature is constant and correct.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

• Participates in the physical inventories (monthly and quarterly).
• Checks invoices against delivered product when asked.
• Assists in other areas of store as needed.
• Performs other job‑related duties and special projects as required.

• Ability to solve practical problems with limited standardization and interpret instructions.
• Ability to perform simple addition and subtraction; copy figures, count, and record.
• Ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.

Less than a high school diploma or equivalent experience and six months or less of similar or related experience.

• Must be physically able to perform medium work exerting up to 50 pounds of force frequently; and up to 10 pounds of force constantly to move objects.
• Visual requirements include clarity of vision at a distance of less than 20 inches to less than 20 feet, with or without correction; depth perception.
• Must be able to perform the following physical activities:
  Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

This position is exposed to noise and temperature extremes continuously, dirt and dampness frequently, and occasionally exposed to equipment movement hazards. This is a fast‑paced work environment.

Box cutter, two‑wheeler, ice cream carts, milk dollies, cash register, intercom, calculator, pallet jack, RPM.

Has daily contact with suppliers/vendors and customers.

Employment is contingent upon the successful completion of a pre‑employment drug screen.