Seafood Clerk

Job Title

Seafood Service Clerk

Seafood

Non-Exempt

Provides prompt, efficient and friendly customer service.

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Accountable and reports to:
District Store Director, Store Manager, Assistant Manager of Perishables, Store Operations, Health Wellness Home, Seafood Department Manager, Assistant Seafood Department Manager, Service Managers. Positions that report to you:
None.

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern, and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Adds effort to learn customers’ names and address them by name whenever possible.
• Answers the telephone promptly and provides friendly, helpful service to callers, including taking customer orders.
• Works with co‑workers as a team to ensure customer satisfaction and a pleasant work environment.
• Wraps, weighs, and labels product.
• Reviews the status and appearance of the food for freshness, then stocks cases or rotates product.
• Finishes display details including seafood for traying.
• Prepares and organizes seafood items for display.
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
• Replenishes and organizes the coolers.
• Reports out‑of‑stock products to appropriate personnel.
• Removes trash in a timely manner.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

• Prepares some signs for the department.
• Orders replenishment merchandise as directed by management.
• Assists in other areas of store as needed.
• Performs other job‑related duties and special projects as required.

Commitment to the Hy‑Vee Mission and a willingness to promote the values of the company. Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables. Ability to do simple addition and subtraction; copying figures, counting and recording. Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information;

request supplies orally or in writing.

• High school diploma or equivalent required.
• Food Safety training.
• Six months previous related work experience.

Visual requirements include: ability to see detail at near range with or without correction, depth perception, color vision (ability to identify and distinguish color), and field of vision.

Must be physically able to exert up to 85 pounds of force (energy exerted) occasionally; exert up to 40 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.

Must be able to perform the following physical activities: balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, handling, grasping, feeling, talking, hearing and repetitive motions.

This position is continually exposed to a cool environment and dampness. There is frequent noise from the saws, exposure to cleaning solvents, and possibility of electrical shock. This is a fast‑paced work environment.

• Knives
• Grinders
• Patty Maker
• Slicer
• Pallet jack
• Tumbler
• Wrapping system

Deals with customers on a daily basis and vendors/suppliers as needed.