Lead Retail Store Generalist

Job Summary

This position assists retail store management in training and motivating retail staff, meeting performance and safety goals, and controlling company assets.

• Perform all Retail Generalist functions in the store
• Greet and assist customers and donors in a courteous, professional, and helpful manner and issue receipts as needed
• Open/close store as required following appropriate procedures
• Act as Manager on Duty as necessary
• Complete daily breakdown audit, store bank deposit, and reconcile cash drawers
• Authorize store discounts according to agency standards
• Provide on-the-job training and onboarding for new and existing employees
• Support all Mission-related programs in the retail stores
• Oversee community service workers and assign work as needed
• Investigate and document work injuries of all direct reports
• Accountable for inventory control of new goods, soft lines, and hard lines
• Maintain a clean, organized, safe store and production environment
• Ensure safe use and storage of Goodwill tools, equipment, and property
• Maintain daily production log of all donations, production staff, tracking individuals’ productivity and overall store production
• Meet or exceed the attendance expectations for this position
• Maintain a safe, healthy, and positive environment that promotes the physical and emotional well-being of employees, customers, and participants
• Other duties as assigned

• Personally participate in ongoing cross training opportunities, education and development as well as supporting others in their efforts to develop.
• Working relationship with supervisor and co-workers.
• Must have the ability to work as part of a team.
• Must be a positive role model for co-workers/programs participants and customers.

• Educate customers and the community about the mission and vision of the organization.
• Demonstrate the Goodwill core values through actions and words.

• GED or High School Diploma required
• Three months of retail experience required
• Previous supervisory or team leader experience preferred (scheduling, goal setting, task delegation, etc.)

• CPR First Aid Certification preferred

• Must be able to work flexible hours as required to meet operational needs of the store
• Positive, empowering role model
• Familiar with different cash handling techniques and processes, including basic math skills
• Technical knowledge to oversee and report technical issues with POS system
• High-energy, positive contributor
• Sense of urgency
• Desire to work hard and perform well with dedication and strong work ethic
• Effective communication with managers, participants, and co-workers

Lifting 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds. Involves walking or standing most of the time with some pushing and pulling.

Moderate. Occasionally exposed to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.).

• Department:
  Retail Operations
• Work Location:
  
  180th & Q
• Employment Status:
  Full-Time
• Pay Range: $18.62 + $300 hiring bonus