PARTS Counterperson - Omaha

Job Details

• Level: Experienced
• Location:
  
  NE On Highway - Omaha, NE 68138
• Position Type:
  Full Time
• Education Level: Not Specified
• Shift: Day

• Project a positive, helpful and professional attitude toward our customer.
• Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials and ensure that the customer is exposed to the full product line.
• Pull purchased parts from stock. If the part is not in stock, determine availability and submit an emergency order if requested by the customer.
• Answer incoming customer phone calls promptly and politely.
• Resolve any customer disputes in a manner both beneficial to customer and TCC.
• Promote additional sales to customers by suggesting additional parts or services related to current purchase. Also mention any specials currently being offered through the dealership.
• Obtain sufficient information from customer or service technician to ensure correct part is specified.
• Use approved discrepancy form to notify parts processing clerk of any discrepancies in inventory.
• Keep current on new products and product updates.
• Follow all safety guidelines.
• Assist with all phases of parts ordering, e.g., recording stock out situations, preparing cores to be turned in on stock orders and recommending any suggested products to broaden product offering.
• Keep front counter areas clean and uncluttered. Help keep department clean and free from debris, e.g., sweeping, aisles, keeping "will call" area organized, dusting shelves, vacuuming stairs, etc.

• A. Must be capable of lifting up to 50 pounds.
• B. Must have excellent communication skills.
• C. Must have valid operator's license and good driving record.