Keyholder - Village Pointe Rack

The ideal Key Holder is motivated, detailed oriented, and committed to providing outstanding customer service every day.

• Assist managers with daily operations of the store to maximize sales and maintain operational standards.
• Ensure operational tasks and procedures are successful, including opening and closing routines, and keeping the customer at the center of everything.
• Support a team of employees to deliver outstanding customer service by teaching and training.
• Share a love of fashion and share information about upcoming events, Nordstrom gift cards, Nordstrom Rewards program, and mailing list.
• Maintain selling floors and stockrooms organized.
• Complete all inventory processes, making sure merchandise is properly checked in and accurately ticketed.
• Assist in maintaining clean and organized selling floors and stockrooms.

• A high level of ownership, accountability, and initiative.
• The ability to identify opportunities that benefit the customer and build solutions that meet the customers’ expectations, including resolving any issues.
• The ability to quickly adapt to new initiatives, concepts, and services within the store.
• Proven success in working in a fast‑paced environment with the ability to multi‑task.
• The ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.
• A basic understanding of technology tools and computer applications such as Microsoft Outlook, Excel, and more.

• Continuous movement for 6‑8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching to handle merchandise and assist customers.
• Frequent use of hands for grasping, fine manipulation, pushing and pulling.
• Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head.
• Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

$18.35 - $19.05 hourly

• Medical, Vision, Dental, and Retirement plans.
• Paid Time Away (PTO).
• Life Insurance and Disability coverage.
• Merchandise Discount and Employee Assistance Program (EAP).
• 401k, medical/vision/dental/life/disability insurance options, PTO accruals, holidays, and more.

This position may be eligible for performance‑based incentives/bonuses.

For Los Angeles or San Francisco applicants:
Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location.