Sales-Retail

Position Summary Provide sales assistance and product information on building materials and related merchandise to customers and sales staff.

Position

Essential Duties and Responsibilities Greet and assist customers with counter sales, questions on product and any other information as needed.

Perform customer service to customers and staff by phone, person and to provide information about products or services, sales and questions.

Lookup parts via computer lookup, catalogue, or manufacturer/distributor website

Contact suppliers for availability and cost on special order products

Provide timely follow-up to project quotes and estimates

Coordinate jobsite deliveries with respective dispatch department

Filling customer backorders and contacting customers when parts are received.

Promotes and sells new or additional services or products to meet customer’s needs

Take and enter orders, cancel orders and process returns and will call orders

Maintain cash drawer and issues receipts, refunds, credits or change due to customers

Process returns, exchanges, quotes, sales orders, credits, purchase orders, stock receipts, work orders and stock transfers.

Provide and maintain an adequate supply of product literature and a product information on building materials and associated inventory.

Stock shelves and price mark them and any additional merchandise

Clean, organize and stock showroom and counter area Knowledgeable of promotions by store or manufacturer

Assist other departments and sales staff with products and services offered

Assists with preparing and maintaining merchandise displays

Clean, maintain and operate tools, equipment, supplies and storage areas to ensure compliance with safety regulations

Perform other duties and responsibilities as required and assigned.

Education/Experience High School Diploma or GED Previous experience with building materials and related items preferred

Experience with computers, emails, cash register and other office machines (POS system)
Other Requirements Work business hours during the week, required weekends and overtime.

Maintenance of regular attendance

Knowledge,

Skills and Abilities

Knowledge of company products sufficient to look up/reference parts, products or components

Excellent Verbal & Written Communication along with basic data entry/keyboard skills.

Ability to communicated in English and Spanish preferred.

Knowledge of principles and processes for providing customer service. This includes customer needs and meeting quality standards for services.

Ability to concentrate and attend to detail amidst busy work environment.

Ability to work as an individual and as a team to meet productions goals.

Willing to obtain other training if deemed necessary in performance of responsibilities and continuing education.

Working Conditions and

Physical Requirements Work is in a retail environment indoor and outdoor, subject to temperature variations, hazardous chemicals, mechanical parts, increased noise levels and dust.

Employee must have clear, close vision for reading and computer/scan work. Must be able to safely squat/bend/climb. Will occasionally lift/ push/pull up to 75 lbs., grasp, talk, hear and stand/walk for prolonged periods. Job may require reaching at or above shoulder level and below waist.
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