Field Service Business Associate

Field Service Business Associate

Conductix‑Wampfler is a progressive and growing organization offering opportunities in the electrification and cable management markets.

The Field Service Business Associate (FSBA) reports to the Service Business Manager and also works with the Field Service Manager to support the current and long-term growth of Conductix‑Wampfler's Field Service business. This position performs many supportive duties, including quoting, contract review, order entry, sales support, and managing short‑term projects. The FSBA works closely with customers, Sales, Field Service, and others throughout Conductix‑Wampfler to ensure customer satisfaction with our Service business.

The FSBA must be able to handle multiple tasks in a fast‑paced environment, be extremely well‑organized, and take the initiative to complete assigned tasks - all while providing an exceptional level of customer service and cultivating strong relationships with customers and peers across many departments.

• Fully support Conductix‑Wampfler's service business and opportunities throughout the Americas. Such support can take many forms as deemed necessary by the Service Business Manager, Field Service Manager, and Director of Service – Americas.
• Handle day‑to‑day customer requests, such as providing price and availability, and communicating the status of quotes, orders, and shipments. Involve technical personnel for more complex issues or product failures.
• Work with customers primarily via telephone and email to determine product or project specifications related to Conductix‑Wampfler's service capabilities. Create quotations and provide technical documents to customers when needed.
• Conduct contract review and order entry of Service orders, entering them directly into SAP.
• Regularly follow up on active quotations and work with outside sales, Market Development Managers, or others as needed to put Conductix‑Wampfler in the best possible position to win the business.
• Routinely update customer records in Navpoint for accuracy and completeness during and after customer interactions.
• Develop a basic understanding of CX‑WA products and of the applications in which they are used.
• Collect and record details related to pending, active, and completed Service projects and sales orders. Keep meticulous records of what service work we have performed, invoiced, still need to perform, and still need to invoice. Ensure no information falls through the cracks.
• Coordinate with the Field Service Group (FSG), Sales, customers, etc. for scheduling and completion of Service jobs. This includes tracking of product shipments to confirm they will arrive on site early enough to support FSG activities and scheduled startup of Service work to be performed.
• Outbound call and email customers as assigned for follow‑up, lead qualification, prospecting, and other business development activities.
• Proactively support and promote the Quality Policy throughout the organization, as demonstrated by day‑to‑day actions and decision‑making.
• Uphold and support Quality and EHS policies.
• Uphold the Core Values.

Travel is infrequent. However, travel to support a trade show or occasional visits to customer's facility or job site may be necessary to support the customer; facilitate learning; or improve knowledge of applications, markets, field issues, or usage of products.

Education and/or Experience
Bachelor's degree in Business preferred. Or equivalent combination of education and experience.

Typing and Office Software Skills

• Ability to type a minimum of 50 words per minute with an accuracy of at least 90%.
• Proficiency in using Microsoft Outlook, Teams, Word, Excel, and PowerPoint.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to calculate figures and amounts such as…