Inside Sales Support RNC

Inside Sales Support RNC - Commercial HVAC Products | Carrier Enterprise | Omaha, NE

Carrier Enterprise, a leading national distributor of residential and light commercial HVAC products, is seeking a dedicated Inside Sales Support Residential New Construction. Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors.

The Inside Sales Support Representative plays a critical role in supporting the residential and construction sales teams by managing customer inquiries, preparing quotes, coordinating orders, and ensuring a smooth sales process from initial contact through job completion. This role serves as the primary internal liaison between sales, operations, and customers to drive revenue growth and customer satisfaction.

• Deliver comprehensive operational support to Account Executives and Strategic Account Managers, enhancing team productivity and customer response time.
• Manage multi-channel customer communications with exceptional professionalism, ensuring prompt resolution of inquiries through phone, email, and digital platforms.
• Respond to inbound calls, emails, and customer requests in a professional and timely manner.
• Assist customers through product selection decisions by providing consultation on products, pricing options, delivery timelines, and technical requirements.
• Develop and prepare comprehensive, accurate quotes for equipment, materials, and services that align with customer specifications while adhering to company pricing guidelines and industry standards.
• Monitor and track order status throughout the sales process while proactively communicating timely updates to customers and the internal sales team members to ensure transparency and maintain customer confidence.
• Efficiently resolve pricing discrepancies, order issues, and delivery concerns to ensure customer satisfaction and maintain business relationships.
• Identify and capitalize on upselling and cross-selling opportunities by leveraging product knowledge and understanding customer needs.
• Proactively follow up on quotes and inactive opportunities to maximize conversion rates and drive growth for the sales channel.
• Support implementation and execution of promotions, product launches, and special pricing programs to help meet strategic sales objectives.

• Excellent verbal and written communication skills are essential for effective interactions with customers, team members, and stakeholders.
• Demonstrated capacity to manage multiple priorities while maintaining quality and attention to detail in a fast-paced, high-volume environment.
• 2+ years of inside sales, customer service, or support experience (HVAC or construction industry preferred) with proven track record of customer interacting responsibilities.
• Efficient management of concurrent projects, tasks, and customer inquiries through strong organizational and multitasking skills.
• Self-motivated professional able to work independently or as an active team member with a results and goal-oriented approach.
• Working knowledge of essential business applications including Microsoft Office suite (Outlook, Excel, Word, and PowerPoint).

• High School Diploma or equivalent with 2+ years of Customer Service or Sales experience.
• Associate's Degree with 1+ year of Customer Service or Sales experience.
• 2 years of Experience, preferably in a call center environment.

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance (Short-term and Long-term)
• Employee Assistance Program (EAP)
• Tuition Reimbursement & Professional Development
• Paid Vacation & Sick time
• Company Paid Holiday's
• 401(k) Plan with Employer Match
• Employee Discount Program

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.