Senior Living Advisor

Make Lives Better, Build Your Future:
Join Heritage Communities as our Senior Living Advisor!

At Heritage Communities, you’re more than your title — you’re a vital part of a team that truly values every contribution. Whether you are an experienced HR leader or looking to take the next strategic step in your career, we offer a workplace where you’re supported, appreciated, and empowered to thrive as you improve the lives of others in our senior living communities.

As our Senior Living Advisor, you will drive critical top-of-funnel sales activities, ensuring a compassionate and seamless experience for prospective residents and their families by:

• Serving as a compassionate, knowledgeable first point of contact for families seeking senior housing or care solutions, guiding them through what can be a complex and emotional process.
• Conducting thorough needs assessments via phone, email, and text to truly understand each prospective resident's care requirements, lifestyle preferences, financial considerations, and life story.
• Converting inbound inquiries from multiple channels into scheduled community tours, aiming to schedule around 5 tours per day and achieving a 40% conversion rate.
• Executing structured, personalized outbound campaigns to reengage prospects who aren't quite ready to tour, keeping Heritage Communities top of mind.
• Building trust quickly and communicating the benefits of our communities, overcoming objections with empathy and information to maintain a consultative, rather than transactional, approach.
• Functioning as a trusted extension of our onsite sales teams, providing warm handoffs and comprehensive prospect summaries to ensure a seamless transition for the family.
• Logging all activities, follow-up tasks, and prospect details meticulously within our CRM system to maintain a clean, organized pipeline.
• Ensuring rapid speed-to-contact on all new inbound leads, maintaining a high volume of daily outreach to guarantee every inquiring family receives the prompt, personalized attention they deserve.

• Minimum of 2 years of experience in inside sales, customer service, or a high-volume call center environment (experience in senior living, healthcare, or social services is highly preferred).
• Exceptional verbal and written communication skills, with the ability to convey empathy, confidence, and clarity in every interaction.
• Strong consultative selling skills, including active listening, needs discovery, objection handling, and closing techniques.
• Proficiency with CRM platforms (such as Salesforce, Yardi, or similar) and the ability to effortlessly navigate multiple systems while holding a meaningful conversation.
• Comfort managing a high volume of daily contacts across multiple channels with strong attention to detail and reliable follow-through.
• A High School diploma or GED (an Associate's or Bachelor's degree in Communications, Healthcare, Business, or a related field is preferred).
• A results-driven mindset paired perfectly with our core values of compassion, respect, trust, fun, and always learning.

Because you’ll make a real impact. You’ll shape the future of our culture, influence how we grow, and be part of a mission-driven company where people love to live and work.

• Paid Time Off – 3 weeks of Paid Vacation in your 1st year + 32 hours sick time.
• Medical, Dental, and Vision – with low co-pays.
• Company-Paid Life & Disability Insurance
• 401(k) with up to 5% Match
• Tuition Assistance – up to $8,000/year for you, $2,500 for family members.
• Ongoing Training & Support – covering reimbursement for Med Aide/Tech certifications and CEUs.
• A Workplace That Feels Like Home – positive, team-first culture.
• Employee Assistance Fund, Discounts and more!

For more information contact us at: A