Mobile Associate, Store-in-Store - Retail Sales, Bilingual Spanish

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T‑Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high‑traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving.

Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS exceeds performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

• Proactively engages with a broad range of customers in a highly‑traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T‑Mobile solutions.
• Consistently leverage digital self‑serve tools during customer interactions and the onboarding process. Identify customer needs and use solution‑based selling techniques to fully demonstrate the value of T‑Mobile products and services.
• Complete training on the T‑Mobile in‑store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates on the Hub to stay Customer Ready. Partner with nearby store locations to properly/fully onboard customers, practice skills, share knowledge, and perform store operations, opening and closing procedures. Carry keys to kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to the manager.
• Customer‑obsessed. Engage customers in a friendly, personalized, and enthusiastic manner. Build rapport, trust and loyalty with every interaction and proactively reach out to potential customers to drive sales activity. Follow up with customers, capture referrals, manage Be‑Back processes, build relationships and perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to support the customer experience from account set‑up to device support and account servicing.

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred. (Preferred)

• Coaching (Required)
• Communication (Required)
• Customer Engagement (Required)
• Customer Needs Identification (Required)
• Customer Service (Required)
• Leadership (Required)
• Product Knowledge (Required)
• Relationship Building (Required)
• Sales (Required)
• Sales Techniques (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required:

No

DOT Regulated Position:
No
Safety Sensitive Position:
No

Hourly Base Pay: $18.00, plus $5.00 per hour training pay.

Within the first 90 days working at T‑Mobile, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full‑time status. All employees at T‑Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives.

All eligible employees are also eligible for an Annual Stock Grant.

At T‑Mobile, our benefits exemplify the spirit of One Team, Together. Full and part‑time employees have access to the same benefits when eligible. We offer medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays (approximately 4 weeks for new full‑time employees and 2.5 weeks for new part‑time employees annually), paid parental and family leave, family building benefits, back‑up care, enhanced family support, childcare subsidy, tuition…