Commercial Account Manager

Commercial Account Manager

SERVPRO Team Toft is seeking a Commercial Account Manager who is passionate about building relationships, creating partnerships, and growing commercial business opportunities. This role focuses on becoming a trusted resource for businesses before disaster strikes and the partner they rely on when it does.

• Develop and maintain strong relationships with commercial property owners, facility managers, property managers, insurance professionals, and community partners.
• Become a trusted advisor by educating clients on restoration services, emergency response planning, and disaster preparedness.
• Conduct regular client visits to strengthen relationships and identify opportunities.
• Represent SERVPRO Team Toft at networking events, industry meetings, and community functions.
• Identify and pursue new commercial restoration opportunities related to water, fire, storm, and emergency response services.
• Build a pipeline of potential commercial clients and referral partners.
• Prospect, network, and create connections with businesses throughout the market.
• Respond quickly and professionally to opportunities when losses occur.
• Collaborate with operations teams to support successful customer outcomes.
• Deliver professional presentations to businesses, organizations, and community groups.
• Clearly communicate SERVPRO’s capabilities, services, and value.
• Customize presentations and conversations based on customer needs.
• Build confidence and trust with decision-makers at all levels.
• Work closely with Restoration, Reconstruction, Estimating, and Leadership teams.
• Communicate customer expectations and opportunities effectively.
• Support an exceptional customer experience from relationship development through project completion.

• Experience in B2B sales, account management, business development, or relationship-based sales.
• Strong ability to build and maintain professional relationships.
• Excellent presentation, communication, and interpersonal skills.
• Comfortable meeting with business owners, executives, and decision-makers.
• Ability to identify opportunities and turn relationships into business growth.
• Strong organization, follow-through, and time-management skills.
• Self-motivated with the ability to work independently.
• Valid driver’s license with an acceptable driving record.

• Experience in restoration, construction, insurance, property management, or facility services.
• Experience managing commercial accounts or referral partnerships.
• Experience with CRM systems and sales tracking tools.
• Knowledge of water, fire, storm, and property damage restoration.

• Strong relationship-building skills
• Confidence and professionalism when presenting
• Ability to create trust and credibility with clients
• Strong communication and listening skills
• Persistence and accountability
• A proactive approach to finding opportunities
• A genuine desire to help businesses protect their people and property

This role provides opportunities to grow within commercial sales, account management, and leadership.

• Competitive salary with performance-based incentives
• Paid Time Off (PTO)
• Paid Holidays
• Health, Dental, and Vision Insurance (eligible after 60 days)
• 401(k) with Company Match
• Profit Sharing
• $1,500 Employee Referral Bonus
• $1,000 Annual Anniversary Bonus
• Training and professional development opportunities

$60,000.00 - $65,000.00 per year

All offers of employment with SERVPRO Team Toft are contingent upon the successful completion of a background check and verification of employment eligibility through the Form I-9 and E-Verify process.

SERVPRO Team Toft is an Equal Opportunity Employer.

Each SERVPRO franchise is independently owned and operated. All employees are employed solely by the independently owned SERVPRO franchise and not by Servpro Industries, LLC or Servpro Franchisor, LLC.