Sales Support Specialist

Job Title: Car Pool Sales Support Specialist

Reports to: Sr. Director, Operational Support & Site Leader

Job Type
:
Full-Time

Status
:
Non-Exempt

Compensation: Hourly; $20-$23/hour

Franchise Fast Lane is the #1 Franchise Sales Organization (FSO) in the country, recognized several times by Inc. 5000. We work with a select group of franchisors to perfect their discovery process, generate qualified franchisee leads, drive responsible growth, and empower entrepreneurs to build successful businesses. The Car Pool Program is an extension of this mission, providing franchise development training, lead management, qualification, and sales process support for franchise brands through a streamlined, partnership-driven approach.

The Car Pool Sales Support Specialist serves as a key relationship and brand support partner for all Car Pool brands. Unlike the traditional Sales Support Specialist role at Fast Lane, the Car Pool Sales Support Specialist will occasionally include client-facing opportunities, working directly with brand founders, directors, and leadership teams. The CSS will manage day-to-day lead registration, territory checks, calendar and email support through Hub Spot and client service while providing support on Car Pool systems and best practices.

• Serve as the first professional voice for all partner brand leads.
• Receive and register consultant-submitted leads in the CRM system.
• Communicate lead registration back to the referring consultant.
• Support, as needed,organic lead qualification through standard
  
  CarPoolprocesses:
  • oSchedule and host qualification calls.
  • oConfirm financial and territory qualifications.
  • oEnter leads into CRM andinitiatescheduling of intro calls.

• Assist Car Pool Client  Success Manager with helping advise, train and support clients directly in the following areas
  • oTraining onCarPoolsystems, including Hub Spot, broker portal maintenance, andGbBISmapping support.
  • oAnswer phone and email questions from client brands as needed in a professional andcollaboativemanner
  • oSupport andmonitorclientbrandsoncompliance with
    
    CarPoolprogram expectations and best practices

• Support weekly communications to brands, including leadership and validation updates.
• Own the territory checks andregistrationstate compliance tracking.
• Handle Hub Spot support tickets in collaboration with other
  
  CarPoolteam members.
• Recommend and support system/process improvements in partnership with theCar Pool Client  Success Manager,Car Pool Success  Coach and VP.

• Participate in cross-functional meetings to improve program alignment and client experience.
• Handleadministrative responsibilities such as:
  • oCoordinating client and consultant communications.
  • Help bridge communication between sales, operations, and support functions.

• Degree from a 2 or 4-year institution,or equivalent experience preferred.
• Proven work experience in sales support, client success, or operations.
• Franchising experience preferred but not required.

• Excellent verbal and written communication skills.
• Client service mindset with patience and kindness in client interactions.
• Comfortablesupporting and training via email, phone, andZoom.
• Strong organizational and multi-tasking skills with high attention to detail.
• Ability to manage multiple brands and switch between projects quickly.
• General business knowledge to confidently explain franchise opportunities.
• Technically strong, able to pick upnew systems easily, and strong understanding of lead management processes and CRM usage preferred (especially Hub Spot).
• Proficient in Microsoft 365 Suite, and online conferencing platforms.