Member Relations Manager

PURPOSE OF POSITION:

The Member & Investor Relations team serves as a revenue hub for the organization, securing new memberships, retaining current members, and supporting investments and sponsor ships.

The Member Relations Manager is responsible for the full membership lifecycle - prospecting and selling new memberships, strengthening member engagement, and leading proactive renewal and retention efforts. The role combines relationship management, sales, service, communication, and data-driven outreach to grow dues revenue and long-term member value.

• Identify and cultivate prospective members through research, networking, referrals, community engagement, targeted outreach, and results from marketing campaigns.
• Conduct in-person and virtual sales conversations and presentations to understand business needs and connect prospects to the most relevant Chamber benefits and membership options.
• Consistently achieve established new-member sales, upgrades, and dues-revenue goals; track and report activity, pipeline, and results.
• Maintain strong knowledge of Chamber programs, events, public policy work, economic development strategies, and member benefits to strengthen sales messaging.
• Manage and execute the membership retention strategy, with a focus on member satisfaction, engagement and renewal.
• Conduct targeted outreach to members with upcoming, past-due, or at-risk renewals to understand concerns, resolve issues, reinforce value, and secure renewal.

• Manage and execute the membership retention strategy, with a focus on member satisfaction, engagement and renewal.
• Conduct targeted outreach to members with upcoming, past-due, or at-risk renewals to understand concerns, resolve issues, reinforce value, and secure renewal.
• Partner with the Finance team to resolve billing questions and ensure accurate member-supportive communications.
• Build and maintain positive long-term relationships with members, sponsors, volunteers, and business leaders.

• Maintain accurate and current member and prospect records in the Chamber CRM (Growth Zone).
• Leverage CRM Data, AI-powered tools and other business intelligence resources to develop and analyze membership reports, identify sales opportunities, and retention and engagement trends.
• Translate insights into actionable strategies to drive membership growth and increase retention.
• Partner with Marketing and Operations to maximize CRM capabilities, automation, and member data to support targeted outreach, engagement, and sales efforts.
• Respond to member and prospect inquiries promptly with accurate, complete, and helpful information.
• Provide information and training to staff as needed to increase understanding of membership benefits, value, and sales/retention messaging.
• Establish and maintain positive internal and external relationships while representing the Chamber with professionalism, integrity, and an inclusive mindset.

• Respond to member and prospect inquiries promptly with accurate, complete, and helpful information.
• Provide information and training to staff as needed to increase understanding of membership benefits, value, and sales/retention messaging.
• Establish and maintain positive internal and external relationships while representing the Chamber with professionalism, integrity, and an inclusive mindset.

All expenditures require final approval of the Senior Vice President of Member & Investor Relations.

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed…