Inside Sales Rep; Leads, No Cold Calling

Who We Are

Omaha, Nebraska

• In-Person
• Full-Time

Not your average call center—that’s the Milan difference. Milan Laser is the largest laser hair removal company in the country and a two-time Best Places to Work in Omaha winner. With more than 400 clinics across 39 states and continued growth, we are expanding quickly—and our call center is the engine that drives it all.

This is a high-energy, results-driven team that knows how to have fun while getting the job done. We celebrate wins, push each other to improve, and create an environment where people actually enjoy coming to work. If you thrive in a fast-paced, team-first culture and love helping people feel confident, you’ll fit right in.

Not your average call center—that’s the Milan difference. Milan Laser is the largest laser hair removal company in the country and a two-time Best Places to Work in Omaha winner. With more than 400 clinics across 39 states and continued growth, we are expanding quickly—and our call center is the engine that drives it all.

This is a high-energy, results-driven team that knows how to have fun while getting the job done. We celebrate wins, push each other to improve, and create an environment where people actually enjoy coming to work. If you thrive in a fast-paced, team-first culture and love helping people feel confident, you’ll fit right in.

This is where the client journey begins.

As a Full-Time Client Coordinator (Inbound Sales Representative), you’ll be the first impression of Milan for prospective clients across the country. You’ll connect with warm, high-intent leads—no cold calling—and guide them toward booking their first consultation.

You’ll work across phone, text, email, and chat, building quick connections, creating excitement, and helping clients feel confident starting their hair-free journey.

This role is fast-paced and metric-driven, where your performance directly impacts your earnings. You’ll balance speed, accuracy, and exceptional service while delivering a standout client experience every time.

• Base Pay: $20.00 per hour ($41,600 annually)
• Total Cash Earnings: $22.85+ per hour with commission ($60,000+ annually)
• Top performers earn more than $33.65+ per hour ($70,000+ annually)

Full-time (40 Hours/week) With 10-hour Shifts

• Three (3) weekdays each week
• Rotating weekends (Saturday + Sunday every other weekend)

• Morning: 7:30 AM – 6:00 PM
• Evening: 12:00 PM – 10:30 PM
• Saturday: 8:00 AM – 6:30 PM or 12:00 PM – 10:30 PM
• Sunday: 8:00 AM – 6:30 PM

• Monday–Friday: 7:30 AM – 10:30 PM
• Saturday: 8:00 AM – 10:30 PM
• Sunday: 8:00 AM – 6:30 PM

Client Engagement & Sales

• Handle a high volume of inbound and outbound calls, texts, emails, and chats
• Convert warm, marketing-generated leads into booked consultations
• Build rapport quickly with confidence, empathy, and strong communication
• Create urgency and excitement around starting laser hair removal

Real-Time Performance & Coaching Environment

• Work in a highly collaborative, on-the-floor environment with live coaching and support
• Receive immediate feedback to help you improve, grow, and win
• Contribute to a positive, high-energy team culture

Operational Excellence

• Follow dynamic scripting and standard operating procedures
• Multitask across multiple conversations and systems
• Coordinate scheduling with clinic teams nationwide
• Accurately document client interactions

Performance & Growth

• Meet or exceed daily, weekly, and monthly KPIs
• Use data and feedback to continuously improve performance
• Participate in team trainings, coaching sessions, and new initiatives

Skills & Mindset

• Sales-driven with a passion for helping people feel confident
• Strong communicator who can build trust quickly
• Comfortable in a…