Senior Client Services Consultant

Description and Requirements

The Opportunity

The National Accounts Client Service Consultant is responsible for providing end-to-end administrative support and high-touch customer service to complex National Accounts group insurance clients in the United States. Partnering closely with Account Executives and internal Met Life teams, this role plays a critical part in managing client relationships and ensuring seamless day-to-day account administration.

Guided by our purpose - always with you, building a more confident future - and Met Life’s New Frontier strategy focused on stronger growth, attractive returns, and all‑weather performance, this is an exciting opportunity to work with sophisticated clients, influence strategic outcomes, and deliver consultative solutions across a broad portfolio of group insurance products. The role offers exposure to senior client stakeholders, cross‑functional collaboration, and meaningful impact on client satisfaction and retention.

• Manage day-to-day service delivery and account administration for complex National Accounts clients, partnering closely with Account Executives.
• Serve as the primary client contact, coordinating communications, meetings, presentations, and ongoing relationship management.
• Provide consultative support by recommending plan design, service solutions, and strategic account improvements to meet client needs.
• Lead account audits, reporting, RFP responses, contract support, and cross-functional collaboration with internal stakeholders.
• Apply deep product, industry, regulatory, and systems knowledge to deliver exceptional client service and support business objectives.

• High School Diploma or equivalent, with extensive insurance industry experience supporting account management and client service functions.
• Proven client-facing account management expertise with a strong commitment to delivering exceptional customer service.
• Excellent organizational, communication, and relationship-building skills, both written and verbal.
• Ability to work independently, manage multiple priorities, meet deadlines, and adapt in a fast-paced environment.
• Solid knowledge of employee benefits, proficiency in Microsoft Office and virtual collaboration tools, commitment to continuous learning, and willingness to travel as needed.

• Bachelor’s degree.
• Experience supporting Disability insurance products.
• Demonstrated ability to balance client expectations with organizational capabilities, project management skills, problem-solving, analytical thinking, attention to detail, and sound decision-making.

Location Expectation:
This is a hybrid role requiring a minimum of 3 days per week in office.

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by Met Life and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, Met Life, through its subsidiaries and affiliates, is one of the…