Membership & Guest Experience Leader; Assistant Manager

Lead the Experience. Build the Relationships. Grow the Membership.

Hammer & Nails Omaha is looking for an Assistant Manager who knows how to sell, loves taking care of people, and understands that an exceptional guest experience is the foundation of a successful business.

We're more than a barbershop. We're a premium grooming lounge built around exceptional services, genuine relationships, and an experience guests want to repeat.

In this role, you'll be a visible leader on the floor - personally engaging with guests, creating a welcoming and elevated experience, and turning relationships into loyal memberships. You'll also help coach the team to become stronger at identifying opportunities, communicating value, and confidently asking for the sale.

This is a sales role within a luxury hospitality environment. We're looking for someone who is energized by goals, comfortable having sales conversations, and motivated by the opportunity to personally drive membership growth.

There is no pressure-based selling here. We believe the best salespeople are great listeners who understand what a guest wants, identify what would make their experience better, and confidently recommend the right solution.

Make every guest feel welcome. Create an experience worth coming back for. And help more guests discover the value of becoming a member.

You'll lead by example - building relationships, engaging guests, identifying opportunities, making recommendations, and asking for the business.

You'll also help create an environment where the entire team understands that hospitality and sales aren't competing priorities. Great hospitality creates trust. Trust creates relationships. Relationships create loyal members.

• Personally engage guests in conversations that uncover their needs, preferences, and grooming goals.
• Consistently generate new membership sales through relationship-based, consultative selling.
• Convert first-time guests into loyal members by clearly communicating the value of membership.
• Educate guests on membership levels, benefits, services, upgrades, and overall value.
• Confidently ask for the sale and overcome common objections without becoming pushy or transactional.
• Identify opportunities for service upgrades, additional services, retail purchases, and referrals.
• Follow up with prospective members and help re-engage lapsed guests.
• Track and work toward individual and team membership goals.
• Help the team develop stronger sales habits and become more confident in membership conversations.

• Create a relaxed, welcoming, and elevated environment where every guest feels comfortable and valued.
• Set the tone for the Hammer & Nails experience from the moment a guest walks through the door.
• Build genuine relationships with members and guests - not just transactions.
• Anticipate guest needs and look for opportunities to surprise and delight.
• Ensure every touchpoint, from check-in through checkout, reflects our standards of hospitality.
• Make personalized recommendations based on what you learn about each guest.
• Handle guest concerns quickly, professionally, and with genuine care.
• Protect the experience even during busy periods or challenging situations.

• Lead by example in both hospitality and sales.
• Coach team members on building relationships, communicating value, and confidently recommending memberships and services.
• Provide real-time coaching and feedback on the floor.
• Recognize and reinforce great performance.
• Help team members understand their individual contribution to membership growth and overall shop performance.
• Hold team members accountable to service, hospitality, and sales expectations.
• H…