Lead Security Officer

The Lead Security Officer (LSO) is responsible for staffing a security post on a shift when needed and providing leadership to the Security Officers. The LSO leads, organizes, and directs the activities of the Dispatcher and Security Officers on a day-to-day basis, oversees the field training of new hires, reviews and approves case reports, leads the department’s initial response to emergencies, and represents the security department at meetings and functions.

• Functions as Security Officer:
  • Staffs a security post and patrols the facilities in vehicle or on foot as directed ensuring safety and security of the facilities.
  • Respond to calls-for-service, offering support and service to employees and visitors.
  • Enforces CHS policies and takes necessary steps to protect the facilities.
  • Escorts visitors and vendors to and from secure areas.
  • Responds to all codes and alarms.
  • Effectively controls combative, unruly or intoxicated patients, visitors, employees or trespassers, deescalating the situation using appropriate methods to achieve a desirable outcome.
  • Completes regular daily reports and detailed incident reports.
  • Maintains security of facilities by properly unlocking and locking required doors.
  • Greets and interacts with visitors and vendors to provide assistance and support.
• Leads Security Officers in response to situations and emergencies on a day-to-day basis:
  • Responds to situations requiring more than one Security Officer and takes charge or oversees situation.
  • Participates in daily report out for the hospital.
  • Prepares shift briefing.
  • Uses scheduling program to schedule officers to meet established staffing requirements.
  • Ensures security officers compliance with directives and policies.
  • Informs the Security Supervisor of staff issues.
  • Directs the provision of services from the Security Department in the field.
  • Liaisons with other departments in provisioning services.
  • Trains Security Officers to perform their duties.
  • Evaluates Security Officers and makes recommendations for discipline/reward to management.
  • Carries out the plans and programs as directed.
• Leads the Security Department during the prolonged absence of the Security Manager and Security Supervisor:
  • Keeps management informed of decisions made.
  • Informs CHS management of critical issues.
  • Makes decisions under the direction of management.
  • Leads the department in critical incident response.
  • Approves/denies requests for time-off.
  • Performs the functions of the Security Manager.
• Regular attendance at work is an essential function of the job.
• Perform physical requirements as described in the Physical Requirements section.

• High School Diploma or GED required.
• Associate's Degree or higher level of formal education preferred.

• 1-3 years Experience in a security function required.
• Previous supervisory experience preferred.
• Previous hospital security, civilian law enforcement or military preferred.

• Requires ability to read, write, speak, and perform mathematical calculations to complete investigations, reports, and work with the public, patients, visitors, employees and staff in a professional and competent manner.
• Proven knowledge of security and facilities systems, procedures, and policies.
• Demonstrates ability to plan, lead, organize, direct, and control the activities of others.

• IAHSS Certified Healthcare Security Supervisory Officer (CHSSO) within 60 Days required.
• BLS - Basic Life Support through the American Heart Association required.
• Response to Resistance certification or Defensive Tactics trained through Human Factor Systems Training (PPCT) within 60 Days required.
• A valid driver's license and an acceptable motor vehicle record/driving record required.

Children's is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.