Security Commercial s Service Tech

Overview

Be part of the future! We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference. Work with an award‑winning technology that delivers sustainability, safety, and health.

• Competitive Starting Pay
• On the Job
• Paid Training
• Tuition Reimbursement
• Global Advancement Opportunities with Unlimited Career Path
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits:
  Medical/Dental/Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short‑Term and Long‑Term Disability
• Employee Assistance Program
• Wellness Program
• And more

A Johnson Controls Security Technician is a troubleshooter and service expert possessing knowledge and experience with intrusion, IP CCTV, access control and fire alarm systems from multiple manufacturers. Candidates will possess strong verbal communication skills to identify customer needs and inform them of next steps and processes to repair the system as needed to return full functionality. Candidates will inspect systems to ensure proper functionality and provide written or digital reports to customers and the company as needed.

They provide customers with the highest level of service to solve building inefficiencies and resolve service‑related items. As a trusted advisor, they provide solutions and outcomes at the time of service.

• Locate and alleviate trouble with damaged equipment or wiring.
• Readjust equipment, repair, or replace inoperative equipment and test for operation.
• Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.
• Perform repair and/or inspections of intrusion detection, IP CCTV, access control systems and fire alarms (if applicable).
• Assist fellow service technicians with system repairs and complete minor repairs, including battery replacement.
• Test operation of system to the customer monitoring center to properly establish service connectivity.
• Complete all forms accurately and customer paperwork as required.
• Provide recommendations and solutions to ensure facilities run efficiently, including upselling opportunities.
• Provide quotes to support recommendations and solutions.

• Low‑voltage or security industry experience.
• Excellent general knowledge of major security manufacturer platforms.
• Valid driver's license with an excellent driving record.
• High school diploma or GED.
• Ability to pass thorough background and identity checks.
• Well versed in access controls, CCTV, burglary and fire alarms in commercial applications.
• Preferred:
  Ability to read blueprints and schematic drawings.
• Preferred:
  Ability to operate hand and power tools.
• Preferred:
  Ability to unload a ladder from a fleet vehicle and climb ladder.
• Preferred:
  Ability to operate fleet vehicle safely.
• Preferred:
  Ability to communicate and provide excellent customer service.
• Experience with Bosch/Radionics, Honeywell, Firelite, Silent Knight, DMP, DSC, etc.
• ESA Level1 or NICETI certification.

Hourly rate: $28.70–$39.47, determined by education, experience, knowledge, skills, and abilities.

This role includes a competitive benefits package. The posted salary range reflects the target compensation for this role; exceptional candidates with unique skills may be considered beyond the stated range.

We may use technology‑assisted tools, including AI, to help evaluate candidates, but all hiring decisions are ultimately made by human reviewers.

Johnson Controls International plc. is an equal‑employment‑opportunity and affirmative‑action employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, disability, or any other characteristic protected by law.

If you require an accommodation during the application process due to a disability, resources are available.

Equal Opportunity information: EEO is the Law.