Cable Technician

If you’re ready to be part of a dynamic, innovative, and future-oriented team, then you’ve come to the right place. We’re growing fast, and that growth means ample opportunity for motivated, qualified, and talented professionals just like you.

ITG Communications is hiring for 18 Cable Technicians in Omaha, Nebraska! Entry level and experienced candidates welcome.

We provide paid training for all new technicians. Training generally takes 4–8 weeks for those new to the role and may be shorter for experienced candidates. Training pay is $15/hour. After training, technicians transition to production pay with opportunities for overtime.

Responsible for performing skilled technical work, providing technical support for client organizations, performing installations and services for residential and commercial customers. Ensure high-quality execution of telecom and broadband services including internet, video, voice, and alarm systems.

• Install and maintain telecom and broadband services from street to home, including internet, video, voice, and alarm systems.
• Perform quality checks of the work executed to ensure installations meet client standards.
• Adhere to safety protocols and use proper personal protective equipment (PPE).
• Troubleshoot and resolve technical issues for customers.
• Maintain accurate records of work performed and equipment, consumables used.
• Operate company vehicles safely and efficiently.
• Communicate effectively with customers, explaining services and addressing concerns.
• Stay updated on new technologies, installation techniques, client products and features.
• Educate customers on self-help options and product features.
• Identify and pursue opportunities for additional services or upgrades.

Education:

• High school diploma or equivalent.
• Technical certifications relevant to the telecom and broadband industry (e.g., alarm systems, router configurations, etc.).
• Valid driver’s license required.

Experience:

• 0 to 2 years of experience as a technician in telecom or broadband field operations.
• Experience with cable, internet, and voice service installations is a plus.

Key Measures / Key Performance Indicators:

• Operational efficiency and productivity metrics (On Time Arrival, Job Completion Rate, Technician NPS (TNPS), First time right (FTR), Home Health Check (HHC), Meter Usage, Repeat Service Calls, Quality Control Pass Rate, etc.).
• Customer satisfaction scores, Net Promoter Score (NPS).
• Safety compliance records.

Exposure:

• Familiarity with various telecom and broadband technologies, tools and equipment.
• Knowledge of safety procedures and regulations.
• Understanding of customer service principles and practices.

Factors critical to success at ITG Communications for this position:

• Technical aptitude and willingness to continuously learn new technologies.
• Customer service orientation with the ability to communicate effectively.
• Ability to work independently and as part of a team, demonstrating strong work ethic and time‑management skills.

Physical Requirements

• Ability to stand, walk, and sit.
• Ability to use hands to handle or feet.
• Ability to reach with hands and arms.
• Ability to climb and balance.
• Ability to stoop, kneel, crouch, bend and crawl.
• Ability to lift up to 75 lbs.
• Ability to maintain all safety expectations.

This is a safety‑sensitive position. The employee has responsibility for their own safety and the safety of others. The employee must perform all duties in accordance with safety regulations, company policies, and client requirements, including but not limited to:

• Following all required safety protocols and procedures.
• Using appropriate personal protective equipment (PPE).
• Operating vehicles and equipment safely.
• Maintaining valid certifications and licenses as required.
• Participating in mandatory safety training and meetings.
• Reporting unsafe conditions or practices.
• Passing required drug and alcohol screening.
• Maintaining physical capabilities necessary to perform essential job functions safely.

Failure to meet these safety requirements may result in disciplinary action up to and including termination of employment.

ITG Communications is an equal‑employment opportunity employer. The company does not discriminate on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other protected class under applicable federal, state, or local laws.

Best in class employee training, safety programs and operational initiatives.