Service Technician

The ICEE Company, Omaha, NE, USA

Under the supervision of operations leadership, Service Technicians maintain a high standard of service. They service all ICEE and restaurant equipment, including frozen carbonated and non‑carbonated dispensers, fountain beverage equipment, ice makers, juice dispensers, and more. Service Technicians work with minimal supervision and attend weekly meetings held in their Service Center. Team members are provided with a vehicle, uniforms, tools, a cell phone, a tablet, and a gas card.

• Receive dispatched service calls and ensure a prompt response based on estimated time of arrival (ETA).
• Perform preventative maintenance, troubleshoot or diagnose service problems, and complete repairs as needed. Check product quality (e.g., syrup levels, flavor changes, machine cleaning).
• Maintain inventory and maintenance of equipment such as parts, tools, and the company vehicle.
• Review service orders and documentation with the supervisor, keeping them informed of customer concerns, needs, and up‑selling opportunities.
• Document all work performed and close out activities upon completion.
• Communicate clearly with customers and co‑workers.
• Perform assigned general warehouse duties, including cleaning, organizing, rotating product, and shipping and receiving equipment, parts, and product.
• Perform other duties as assigned by Supervisor.

• Maintain customer, interpersonal, team, and service relationships.
• Strong mechanical aptitude.
• Excellent organization and time‑management skills.
• Self‑starter who accomplishes tasks in a timely manner.
• Great oral and written communication skills. Comfortable with basic mathematical functions.

• High School Diploma or equivalent.
• Strong mechanical background.
• Graduate of a technical or vocational school (preferred).
• Valid Real‑r’s License.
• Ability to lift 55 lbs or more regularly; occasional lifting in excess of 70 lbs required.
• Willing and able to drive more than 40% of the time.
• Must wear steel‑toed shoes.
• Must have and wear steel‑toed shoes.

Pay from: $22/hour

Pay is commensurate with experience, education, skills, training, and certifications.

ICEE Academy provides essential technical training in equipment, service, and repair. Training typically occurs at the ICEE Academy in La Vergne, TN, or other designated locations and lasts two weeks, with possible weekend sessions. Attendance and eligibility are based on role, performance metrics, and certifications. Successful completion is required for continued employment; failure may result in reassignment or termination. Regular hourly wages and applicable overtime are paid during training.

You are responsible to have a valid Real‑ travel purposes; details will be discussed during the hiring process.

• Company Vehicle and Gas Card
• Cell phone and tablet
• Technical School Tuition Reimbursement Plan
• Competitive salary based on experience and qualifications
• Birthday Holiday!
• Employee Stock Purchase Program
• Life Insurance
• 401(k) Plan

This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

The ICEE Company is an equal opportunity employer and prohibits discriminatory employment actions and treatment of employees and applicants for employment based on actual or perceived Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, national origin, ethnicity, alienage, religion or creed, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability, veteran’s status, sex offenses, prior record of arrest or conviction, genetic information or predisposing genetic characteristic, status as a victim or witness of domestic violence, sex offenses or stalking and unemployment status.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.