Field Service Technician - Omaha, NE

Position Overview

The Field Service Technician will provide support to our customers and deliver on all the services and offerings Entrust contracts with our customers. They provide both preventative and emergency maintenance, and ensure the equipment at the customer sites is in proper working order. The Field Service Technician will perform the accountabilities detailed below and other duties as assigned.

• Medical Benefits from day 1
• Up to 4 weeks paid time off accrued within the 1st year.
• 6 paid company holidays + 6 paid floating holidays
• 401k with up to 6% company match
• Annual Incentive Program (bonus)

• Electromechanical Emergency and Preventative Maintenance:
• Perform high quality preventative and emergency maintenance services on Entrust equipment
• Work with a high degree of autonomy with the ability to test, diagnose and resolve issues on systems that may include:
  • Mechanical embossers, thermal image application and laminating, magstripe and chip data writing, ultraviolet curing
• Day-to-day repairs may consist of:
  • Cleaning rollers, sensors, cavities and such as required
  • Calibrating sensors, data read/write devices, application pressure, etc.
  • Evaluation/ replacement of parts for wear and misalignment (includes servo & stepper motors, spindles, clutches, belts, bearings, etc.)
  • Evaluation/ replacement of temperature/ proximity/ position sensors
  • Software adjustments for temperature, hardware positioning, etc.
  • Utilizing repair and service manuals to troubleshoot card printer systems
  • Utilizing test equipment such as voltmeter and laptop
  • Utilizing hand tools such as screwdrivers, pliers, wrenches, etc.
• Maintain accurate and proper trunk inventory levels
• Follow established processes for service activity reporting and call management
• Accept, organize, and respond to service calls utilizing a dispatch system

• Interact with customer operations staff
• Be consistently reliable and timely in all aspects of the position, and display a positive attitude
• Demonstrate customer relation skills that allow for independent resolution of most situations without management assistance
• Work to continually improve customer relations
• Adjusts to customer culture in communication, dress code, and compliance with their behavioral standards yet maintaining and modeling Entrust values
• This role is on-site at one of our customers supporting service maintenance. Occasional travel may be requried to support IFI work as need; this is not a primary driving role.

• Participate in company sponsored personal development and quality initiatives
• Complete all company training and development courses required by Entrust
• Develop competency in required applications to confidently use diverse software and systems required by the operation
• Assist less experienced personnel that require assistance with difficult repair problems
• Committed to continuously improve by sharing ideas, problem resolution successes, and suggestions on process improvement

• High School Diploma/GED or equivalent
• Minimum of 2 year of electromechanical technician experience
• Proficient problem solving and troubleshooting skills
• Proficient with PC’s, current operating systems and relevant software applications
• For relevant roles ability and willingness to drive to several customer sites daily to complete assigned customer work
• Willingness and ability to work flexible hours/shifts, assignments and travel when required, including temporary off-site short-term assignments in other locations
• Willingness to be on-call
• Ability to lift up to 70 lbs and spend the majority of the shift bending, stooping, walking
• Overtime is required as needed

• Associates degree in Electronics or related field or equivalent verifiable training
• Additional electromechanical technician or field service experience
• Entrust central issuance
• Advanced technical education
• Proficient in electro-mechanics, digital electronics and software required to maintain Entrust and 3rd party products
• Skilled with tools and electronic test equipment

The anticipated starting base pay for this position is: $22.68-$35.65 per…