Service Technician; Omaha

Location: Omaha, NE
Reports To: Install & Service Manager

Pay Range: $23.00 - $25.00 hrly

We are seeking a reliable and detail‑oriented Service Technician to join our Omaha team. This position focuses on inspecting, troubleshooting, and repairing fireplace products in customer homes and job sites. The role requires strong technical aptitude, a safety‑first mindset, and the ability to communicate clearly with customers and internal teams.

The Service Technician is responsible for ensuring fireplaces and related products operate safely and as intended. This role supports customer satisfaction and service quality through accurate diagnosis, proper repairs, and adherence to manufacturer specifications and company standards. Service work is the primary function of the role, with additional operational support provided as needed.

• Inspect, diagnose, and troubleshoot fireplace products and related components.
• Perform repairs and part replacements in accordance with manufacturer instructions and company procedures.
• Verify serviced products are safe, functional, and ready for customer use.
• Explain repairs performed and maintenance recommendations clearly to customers.
• Maintain professional communication with customers, management, and internal teams.
• Collect customer payments when required, following company procedures.

• Perform all service work in compliance with safety procedures, manufacturer requirements, and company standards.
• Identify, correct, or report unsafe conditions or workmanship concerns.
• Support quality outcomes by reducing rework, callbacks, and service‑related issues.
• Safely access ladders, roofs, and elevated work areas when required.
• Maintain accurate inventory of tools and service materials on assigned vehicle.
• Account for materials used on each service job per company process.
• Keep service vehicles clean, organized, and properly stocked.
• Complete service notes, repair documentation, inspection forms, and required job photos accurately and timely.

• Stay on schedule and communicate delays as needed.
• Attend required meetings and training.
• Perform other job‑related duties as assigned by management.
• Maintain a clean and safe work environment.

• Previous experience in service, repair, or construction‑related work preferred (0–1 years).
• Experience using basic hand and power tools.
• Ability to troubleshoot products involving gas and electrical components within training and code requirements.
• Strong customer service and communication skills.
• Ability to work independently and as part of a team.
• Basic computer skills (email, documentation, internal systems).
• Valid driver’s license with an acceptable driving record.
• Ability to work in residential, job site, and outdoor environments.
• Competitive pay and benefits
• Company‑provided training
• Supportive team environment
• Opportunity for skill development and long‑term growth

If you are dependable, safety‑minded, and take pride in accurately diagnosing and repairing fireplace products to ensure safe and reliable operation, we encourage you to apply and join a team committed to quality service.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or veteran status.