Associate Service Engineer

Omaha, Nebraska -

• Schedule service calls and coordinate parts delivery to meet customer service-level agreements
• Maintain Net App and Rubrik storage equipment, including troubleshooting and following product repair action plans such as disk and controller swaps
• Serve as “smart hands” with direction from a support center for Net App and Rubrik maintenance, and Rubrik installations
• Install Pay Range devices across multiple local locations
• Interact professionally with IT customers, TSP technical team members, external support organizations, systems administrators, and technical managers

• Strong sense of urgency, time management, and customer-facing skills
• General understanding of Microsoft Outlook
• Excellent communication skills by phone, email, and in person
• Reliable, proactive, and able to take ownership of multiple engagements
• Good job stability must be reflected on resume

• Weekend, evening, and occasional holiday work required
• Solo 24/7 coverage for Omaha, NE plus a 50-mile radius
• Work may occasionally extend outside the 50-mile coverage area
• Weekly trips to Des Moines, IA may be required at times

• Any IT experience or exposure to data center environments is welcome, but not required

• Location:
  
  Omaha, NE and surrounding area
• Reliable transportation and a valid driver’s license required
• Ability to lift and install equipment weighing up to 75 pounds into customer racks
• Pay: $21.00 per hour + additional for training milestones
• View our benefits information here:
• Candidates must be authorized to work in the United States
• Must be a U.S. citizen

TSP is an equal opportunity employer and welcomes applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.