Field Service Engineer

Field Service Engineer ensures that all service activities are methodical, accurate, and fully documented in Maintain

X. This role directly contributes to customer satisfaction and our Net Promoter Score (NPS) by consistently doing the right thing for our customers. Field Service Engineers also serve as a key communication link between the customer and Robotics leadership, ensuring that field insights are captured and acted upon.

• Assist in pre-installation site planning as directed by the Head of Field Operations
• Arrive onsite with all tools and equipment necessary for installation
• Participate in the Robotics pre-install safety review with all install team members
• Perform mechanical assembly, wiring, and configuration of robotic cells and safety systems
• Ensure all work meets quality standards and site‑specific requirements
• Interpret mechanical drawings and electrical schematics to support accurate installation
• Respond to service calls promptly and professionally, providing solutions that reflect a service‑first culture
• Perform scheduled preventive maintenance and emergency repairs to minimize downtime
• Troubleshoot issues related to motion control, sensors, mechanical components, and system integration
• Communicate service issues, customer concerns, and field observations directly to the Head of Field Operations
• Report travel plans, current location, and site status to the Head of Field Operations or Field Service Lead, as directed
• Maintain accurate service logs and customer records in MaintainX