Child and Family Service Specialist Trainee-Hotline -Part-Time-Overnight Shift

Job Details

• Job
• Title:
  
  Child and Family Service Specialist Trainee – Hotline (Part‑time – Overnight Shift)
• Schedule:
  
  11:00 pm – 8:00 am (includes weekends and holidays)
• Location:
  
  Omaha, NE
• Rate: $21.836 (increases to $25.607 after training)
• Agency:
  Health & Human Services – Agency 25

The work we do matters! The Department of Health and Human Services (DHHS) is hiring outstanding individuals to join our Hotline team. Hotline Specialists are essential to getting information to the correct departments.

Are you interested in making a difference in the lives of children and families across Nebraska? This is a part‑time overnight position. Hours will be day for the first month at least and then will go to schedule (11:00 pm – 8:00 am). You will be mission‑driven, action‑oriented, and want to help those in your own community. DHHS is looking for you!

• Answer and receive all abuse and neglect hotline calls and reports coming in via mail, eFax, website, and email.
• Gather necessary information from incoming callers using professional interviewing skills and knowledge, and seek collateral information from others; provide customer service to callers, collateral contacts, professionals, law enforcement, and other stakeholders that hotline staff come into contact with on a daily basis.
• Using critical analysis, determine the urgency of the call and ensure proper law enforcement and HHS response to immediate safety for children and vulnerable adults. Provide de‑escalation and assessment over the phone and referrals to community agencies, resources or other information as needed.
• May be required to work non‑traditional hours, shifts and holiday; assess and ensure child, youth and vulnerable adult safety, permanency and well‑being while making reasonable efforts to solidify, preserve, strengthen and maintain family unity.
• Review all accessible information in NFOCUS and other data sources to assess the history and other risk factors involved with the abuse and neglect report. Analyze all gathered information and apply the SDM Intake tool to make a screening and priority decision and determine any immediate safety action needed.
• Contact law enforcement as needed and distribute all intakes to proper law enforcement and the local DHHS office.
• Make all contacts needed for priority 1 intakes and ensure law enforcement is informed of community crime and immediate safety issues. Provide technical assistance and support.

Minimum Qualifications: A bachelor's degree in social work, psychology, sociology, counseling, human development, mental health care, education, criminal justice or another closely related area. Consideration will be given to applicants who are enrolled in the final semester of their bachelor's degree. Promotion to the Child and Family Services Classification is contingent on successful completion of degree requirements and required training.

Preferred Qualifications: 2 years of child support experience, SDM IA and Intake trained, knowledge of NFocus. At least one year experience working with children and families. Experience in child welfare and/or case management experience, internships with human services/child welfare agencies will also be considered, demonstrated ability to handle high levels of stress and emotionally volatile situations, problem‑solving skills, and resiliency to provide excellent written and verbal communication, and ability to effectively manage time and deadlines.

Experience with SDM (Structured Decision Making) and SOP (Safety Organized Practice) a plus.

• Knowledge of the principles and practices of social work, psychology, sociology, counseling, human development, mental health, education, criminal justice, or related area of the applied social/behavioral sciences.
• Ability to learn the importance of commitment to individuals and families; learn the importance of families/individuals having normal life experiences that are consistent with age, gender, culture and community setting; learn the value and importance of families/individuals having the right and ability to make decisions; protect…