Supportive Case Manager

Permanent Supportive Housing Case Manager, Mon‑Fri

Full time, Omaha, NE, US. Requisition . 2 days ago.

Monday through Friday, 8:00am – 4:30pm or 8:30am – 5:00pm. The position requires availability to be on call.

This position is responsible for providing direct case management services to tenants of the Siena Francis House Permanent Supportive Housing Programs (PSH). The Case Manager will provide screenings for program admission, initial and annual assessments, service planning, advocacy, and long‑term case management with the goal of achieving and maintaining housing stability for each tenant. The role also provides case management functions such as assessment of needs, community referrals and linkages, education and information to increase tenant skill in maintaining housing, goal setting, problem‑solving, and linkages to wrap‑around services as needed.

The PSH Case Manager provides trauma‑informed, housing‑first, and harm‑reduction services to tenants in PSH.

Siena Francis House has 98 PSH units in the Rooftop Garden Apartments and the Cottages. The case management position will be responsible for the management of 32‑34 tenants and potential tenants at a given time. Siena Francis House uses a critical time intervention model for the approach to housing stability.

• Conduct screenings to determine program eligibility requirements are met for referrals, comprehensive assessment to develop service plans and prioritize goals, ongoing case management to include assessment of goal attainment and barriers to goal achievement, and discharge and after‑care planning when appropriate.
• Work with tenants to develop and assess progress on service plans according to individual goals and objectives.
• Ensure that tenant interactions are person‑centered, goal‑focused and reflect each tenant's service plan.
• Maintain contact with all tenants on a scheduled basis, based on evidence‑based approaches such as critical time intervention and tenant needs.
• Provide comprehensive case management services to tenants to include medical, physical, emotional, psychosocial, financial assistance and housing needs.
• Implement processes to serve housing tenants consistent with best practices and outcome measures for PSH.
• Assist in the collection of data and other information for reporting purposes.
• Maintain appropriate records and document all tenant interactions and maintain accurate paperwork/reports.
• Follow MACCH workflows and training guidelines and ensure compliance with data standards and record‑keeping as required by internal and external stakeholders.
• Perform annual re‑certifications and inspections for each tenant and accurately update files, as necessary.
• Adhere to all tenant confidentiality requirements & standards.
• Communicate effectively in oral and written forms with tenants, their families, significant others, coworkers, supervisors, other service agencies, and the community.
• Coordinate with local agencies to provide services that meet the needs of PSH tenants.
• Work collaboratively with building management and the supportive services team to increase stability and retention of tenants in PSH housing.
• Initiate and encourage tenant involvement in community‑building activities such as community meals, holiday celebrations, and support groups.
• Report programmatic issues to the case management supervisor based on the urgency of the issue.
• Represent Siena Francis House in MACCH coordinated entry workflows and activities. Attend and participate as needed in MACCH HRT meetings and other PSH‑related meetings, trainings, and activities as appropriate.
• Ability to maintain regular and punctual attendance is a requirement of this position.
• Participate in applicable meetings, trainings, conferences, etc. as required internally and externally.
• This position will rotate on‑call responsibilities with other Siena Francis House Case Managers.
• Other duties as assigned.

• Strong case management skills.
• Knowledge of issues surrounding homelessness, including mental illness, domestic violence, chemical addictions, criminal behavior, and dysfunctional thinking.
• Ability to react quickly and calmly in an emergency and…