Case Manager III - Rapid Rehousing

Case Manager III - Opportunities Rapid Rehousing

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you.

This position connects those experiencing homelessness with housing in the form of temporary financial assistance and supportive services in Douglas, Sarpy, and Pottawattamie Counties. This Case Manager will work to assess, verify eligibility, assist clients with locating and securing housing, and provide case management/supportive service to clients in the program using the Housing First model.

Intensive case management responsibilities begin at this level. Educational requirements are specific. Decision making, problem solving, and highly developed interpersonal skills are critical. This position requires a high level of social work skills, practice, and knowledge.

Compensation: between $19.74 and $23.54 per hour (wage is determined by total years of relevant experience)
Work Schedule: 37.5 hours per week

• Bachelor’s Degree, and two years direct care experience in Human Services; or equivalent six years of case management experience in Human Services
• Valid Driver’s License and acceptable driving record

• Participate in outreach to homeless individuals to engage them in services and screen for program eligibility
• Conduct intakes and assessments to accept, deny, and refer applicants.
• Responsible for verifying and documenting the eligibility of applicants and maintaining comprehensive service records for all approved or denied clients.
• Assist individuals in locating, securing and retaining suitable housing.
• Assist the clients in identification of strengths, needs and goals, including meeting obligations of tenancy to maintain their home.
• Develop an individualized housing stability plan in cooperation with the client. Monitor and evaluate program participant progress.
• Assist clients in increasing financial security by accessing, maintaining or improving employment and/or benefits.
• Assist program participants with critical skills related to household budgeting, money management, accessing a free personal credit report, and resolving personal credit issues.
• Provide problem solving and crisis intervention services to empower clients to develop self‑sufficiency.
• Provide case management services related to housing needs of program participants in helping them obtain housing stability such as teaching/coaching clients to develop communication and self‑advocacy skills.
• Ensures safety and security measures for in‑home services are followed.
• Ensure required information is collected, entered into prescribed formats, and reported in a timely manner – as outlined by Federal funding and internal reporting guidelines.
• Develop and maintain positive working relationships with landlords, clients, referral sources, and others encountered in the course of work.
• Demonstrate knowledge of current community and Heartland Family Service programs and resources to effectively meet client needs.
• Evaluate efficiency and effectiveness of community service providers on an ongoing basis to ensure clients are receiving quality care.
• Work independently with little supervision and as part of a team.
• Utilize trauma‑informed care and culturally competent principles in providing services to clients.
• Work completed in client homes, homeless shelters, office space, and other…