Program Coordinator - Intensive Services

Join our Team at the Omaha Housing Authority!

Are you passionate about making a real difference in the community? Do you thrive in a collaborative and supportive environment? he Omaha Housing Authority (OHA) is looking for a Program Coordinator - Intensive Services to assist our residents and help us fulfill our mission of providing safe and affordable housing.

About Us

Founded in 1935, the Omaha Housing Authority is a nonprofit government agency committed to enhancing the quality of life for low and moderate-income individuals. With over 2,700 public housing units and up to 4,300 Housing Choice (Section
8) Vouchers, we work diligently to ensure our residents have access to safe, sanitary, and affordable housing.

Our Core Values

• We Are One Team: We rely on one another and succeed together.
• We Build Trust: We communicate clearly, follow through, and hold ourselves accountable.
• We Foster Belonging: Every person feels respected, safe, and valued.
• We are Welcoming: We approach others with kindness and professionalism.
• We Listen to Understand: We give our full attention and seek shared understanding.
• We De-Escalate with Empathy: We respond to conflict with calm, compassion, and respect.
• We Deliver Excellence: We provide safe, stable housing and exceptional service.
• We Practice Self-Care: We manage our wellbeing so we can serve effectively.
• We Share Power: We involve residents and employees in shaping our work.

Why Work with Us?

We offer a comprehensive benefits package that includes:

• 17 paid holidays, including your birthday, a floating holiday, and a self-care day
• 12 days of vacation and 12 days of sick leave per year
• Medical, dental, and vision benefits start the 1st of the month following date of hire
• Life Insurance, Health & Dependent Care FSA, Met Life Voluntary Insurance, and Pet Insurance
• 401(a) retirement plan with a 5.5% match and 457 compensation plan

Salary Range

$58,721- $85,145

Job Function

The Program Coordinator-- Intensive Services will provide supervision and oversee outreach, housing relocation, advocacy and supportive services to residents of Omaha Housing Authority under the Choice Neighborhood Implementation Grant for Southside Terrace and Spencer Homes public housing. The Program Coordinator will work to support frontline staff as they meet with residents to provide housing relocation support, case planning, connections to programming/ mainstream resources, and housing stability.

This position will work collaboratively with a team of case managers, relocation consultants, and community stakeholders to identify appropriate strategies and interventions to ensure families are stable and thriving.

Intensive case management and supervision responsibilities begin at this level. Educational requirements are very specific. Decision making, problem solving, autonomy, and highly developed interpersonal skills are critical. This position requires high level of social work skills, practice and knowledge.

Essential Functions

• Oversee and supervise team of case managers.
• Lead case coordination meetings with the case management team to review complex cases within the site caseload and to ensure residents are receiving needed supportive services to progress toward their goals.
• Monitor and report out on resident outcomes on a monthly, quarterly, and annual basis.
• Ability to analyze and interpret data, and to brainstorm program design based on resident-driven and data-driven rationale.
• Expand continuum of cohesive support services (health + wellness, education, and workforce + financial management) for residents.
• Provides, either directly or by referral to other agencies, planned and crisis response services to meet the needs of the household including concrete supports, interventions to reduce stress and mitigate trauma histories.
• Coordinate housing stability efforts by connecting residents to resources and services that help prevent eviction and support long-term housing retention.
• Provide ongoing outreach and marketing to maximize the visibility of existing programs.
• Work closely with local agencies, organizations, and the community to ensure understanding of specific resident needs, service gaps, and to coordinate and/or develop additional services.
• Initiate/ attend partner meetings to case conference specific resident needs, identifying referral options and program/ service gaps.
• Outreach and frequent ongoing collaboration with identified community partners is essential.
• Identify, refer, and regularly check in on warm hand-offs made to community partners.
• Evaluate efficiency and effectiveness of community service providers on an ongoing basis to ensure clients are receiving quality care.
• Complete data entry associated with Choice Neighborhood initiatives. Oversee the completion of case manager assigned resident assessments, case plans, referrals, and outcomes.
• Work in collaboration with the Property Manager, maintenance, ROSS/ FSS and other OHA team members to serve tenants and meet identified needs; specifically as it referrers to housing…