Advocacy Manager

Job Title: Advocacy Manager

Department: Advocacy

Reports To: Client Support Services Director

FLSA Status: Exempt

Classification: Full-Time

Revised: September 2024

This position provides support, advocacy, options, and referrals to victims of domestic violence, sexual assault, stalking, and human trafficking. She/he supervises WCA Advocates and Case Managers and guides them as they do the same. The Advocacy Manager is responsible for staffing the agency’s 24-hour crisis line on a rotating basis, maintaining relationships with the agency’s community partners, and collaborating with other agency leaders.

Administration

• Recruit, train, supervise, and mentor WCA Advocates and Case Managers.
• Review timesheets and monthly financial documentation from Client Support Services Staff.
• Oversee data entry in the Osnium database system.
• Compile quantitative and qualitative data and work with the Client Support Services Director and Quality & Compliance Officer to ensure grant reports are accurate and submitted on time.
• Ensure accuracy and timeliness of client file management.
• Develop and maintain good working relationships with key local and statewide contacts.
• Maintain professional and effective working relationships with other organizations, community leaders, and WCA’s staff and volunteers.
• Ensure appropriate staffing at WCA office and other assigned off-site locations.
• Authorize requests for emergency funds.
• Foster an inclusive and safe office environment in which all clients are treated equally, regardless of race, ethnicity, national origin, disability, sex, sexual orientation, gender expression, gender identity, or religion.
• Perform other duties as assigned.

Direct Client Services

• Provide crisis intervention, follow-up, support, advocacy, information and referrals to victims in-person and over the phone.
• Serve as the Manager On-Duty (MOD) on a rotating basis to respond to urgent needs of staff providing services to clients.
• Assist regularly when asked to cover on-call shifts to ensure 24-hour advocacy coverage for hospitals and law enforcement.
• Cover the 24-hour crisis line as needed.
• Conduct check-ins with clients and provide necessary follow-up advocacy.
• Assess victim safety and assist with safety planning, including the arrangement of housing options as needed.
• Provide advocacy on behalf of clients working with community-based systems such as law enforcement, courts, social services, mental health providers, and substance abuse services.
• Provide legal advocacy, including assistance with protection orders, victim’s compensation, divorce filings, child support, and criminal/civil court support.
• Identify resources within the community and maintain good working relationships with community programs offering assistance to clients.
• Immediately report suspected child abuse and neglect to Child Protection Services.
• Provide assistance with other direct service components of programming as needed.

Job Training

• Provide a format for Advocates to share information about community organizations and resources.
• Identify training and professional development opportunities for the staff they supervise.

Other duties may be assigned (5%).

A Bachelor’s degree and three to five years of direct service and case management experience are required. A master’s Degree in Social Work, Criminal Justice, public Administration, or a related field is preferred. One to three years of previous experience supervising in a social services environment is also preferred. WCA also strongly values the personal, lived experience of individuals from all backgrounds.

• Ability to work with a diverse client population and cultural backgrounds.
• Understanding of the impact of domestic violence, sexual assault, and stalking issues with clientele.
• Knowledge of community resources.
• An ability to work as an advocate in various settings such as, but not limited to: criminal justice system, civil court, hospitals, outside agencies, and businesses.
• Ability to work with clients in crises while remaining positive and client-focused.
• Ability to supervise client support services staff.
• Ability to problem…