Manager, CRCSP

Position: Manager, CRCSP

Location: Omaha, NE

Remote Status: On‑Site

Job : 604

Organization: United Way of the Midlands

Since 1923, United Way of the Midlands (UWM) has served the Omaha‑Council Bluffs metro by bringing together the business, government, and not‑for‑profit sectors and raising money to support the community’s most impactful health and human service programs. UWM’s funded programs and direct services – including JAG Nebraska, 211, and the Weatherization Assistance Program – focus on four key areas to improve health and well‑being for all, build financial stability and strength, help young people realize their full potential, and address urgent needs to advance a better tomorrow.

At United Way, we are committed to fostering integrity, inclusion, and responsibility across our work where all employees feel valued, respected, and empowered to bring their unique perspectives and experiences to the table.

United Way of the Midlands UNITES our community’s CARING SPIRIT to build a STRONGER tomorrow.

• Build TRUST in everything we do.
• Extend GRACE by thinking beyond ourselves.
• Show GRIT by bringing it everyday.
• Be OPEN to embracing others’ differences.
• Actively ENGAGE by listening and sharing.
• Live CURIOUSLY to learn constantly.

As part of the UWM’s Community Programs Department, the Program Manager, CRCSP is responsible for all activities associated with the Court‑Referred Community Service Program and the related Offender Work Program. Community service is an alternative to incarceration and helps keep people in their homes, with their families and employed while giving back to the community. The manager meets with and assigns court‑ordered offenders to community service placements.

In addition to initial intake, the manager monitors placements, verifies hours, builds agency relationships, and prepares monthly reports to the court advisory council. This is a grant‑funded position based on UWM’s partnership with Douglas County.

• Execute UWM’s contract with Douglas County to ensure the successful completion of service hours by individuals assigned through the courts or offender work program.
• Conduct initial intake interviews.
• Appropriately place clients with participating agencies.
• Explain agency’s tasks and expectations.
• Handle grievances/problems with client and/or agency.
• Verify community service hours.
• Complete necessary paperwork.
• Manage approximately 400 cases annually across both CRCSP and OWP.
• Maintain strong relationships and partnerships with the probation, judicial systems and agencies, serving as a trusted source of information across stakeholder groups.
• Maintain contact with probation, judicial systems and agencies regarding each client through phone calls, e‑mails and other communication.
• Write incident reports and notify probation regarding violations or misbehaviors.
• Track clients, placements and hours completed through confidential database.
• Facilitate constructive, professional dialogue at all times, striking the right tone with clients in writing (mail correspondence), email, phone, text and in person to create judgment‑free space conducive to completion.
• Propose and pursue opportunities for manageable growth and process improvement. Assist with designing systems and procedures to further improve functioning of the program and value to the community.
• Serve as a resource and reference for UWM staff to better understand needs and issues among court‑involved individuals and the corrections network.
• Attend Problem Solving Court (Young Adult Court and Veterans Treatment Court) consistently to build rapport with Douglas County Court and obtain additional clientele of these populations.
• Refer clients to 211 for additional resources as necessary.
• Driving is an essential function of this position.

There are no supervisory responsibilities for this role.

• Detail oriented with the ability to navigate within structured timelines and regulations.
• Manage time wisely – adapting to time frames of client surges and leveraging time frames with less activity to maximize…