P​/T Shelter Guest Services

Stephen Center has served homeless and low-income individuals in Omaha since
1984 with the mission to partner with the community, families and individuals to overcome homelessness, addiction and poverty. The Pettigrew Emergency Shelter and Permanent Supportive Housing offeringsprovide safe and secure housing while individuals and families completean assessment of permanent housing options. All Stephen Center residents have access to dual diagnosis support services via the HEROaddiction/recovery program. 100% of Stephen Center shelter supportivehousing participants are living in poverty.

Housing transition supportidentifies poverty barriers that may impact one’s ability to achieve ormaintain permanent housing through case management, life skills, andbehavioral health services. Stephen Center serves approximately 250people daily in all programs.

Purpose:

The Shelter Guest Services is responsible for the care and oversight ofthe clients residing in the shelter.

Staff has the opportunity to direct clients by assisting them with questions, problems and emergencies.

Other duties include maintaining accurate logs, filing out incident reports and other necessary paperwork.

Key Responsibilities:

• Ensureall safety and security guidelines are followed.
• Advocate on behalf of the clients in addition to addressing the needs of the clients including but not limited to medical and dental appointments, transportation,mental health referrals, job leads, etc.
• Monitor and maintain appropriate client behavior using shelter rules asguidelines.
  
  Initiate appropriateconsequences as necessary
• Logclient’s medication that includes counting medication upon arrival and monitoring daily intake.
  
  Updatemedication logs
• Keephallways and rooms clean and orderly.
• Assist/directclients to follow through with chores
• Address client and community partner inquiries promptly and accurately
• Answer incoming calls, distribute messages for clients
• Keepup to date and accurate records of current clients
• Collaborate with case managers in collecting data from clients at entry and exitinformation upon departure
• Accurately maintain and monitor ban list
• Generate incident reports as necessary
• Clearly and accurately communicate with leadership regarding bed availability, client count and client intakes
• Contact and coordinate emergencypersonnel when necessary
• Perform all other related duties as assigned.
• Conduct Roll-call in the evenings,inspect shelter area for order and cleanliness
• Complete telephone assessment to determine client eligibility
• Complete intakes for eligible individuals
• Complete UA and alcohol test on current and potential clients.
• Complete hourly shift report
• Participate in cross-training within theHERO Program to support overnight coverage needs and ensure continuity of operations, as applicable.
• Perform additional duties as assigned tosupport program operations, client care, and organizational needs.

Position Requirements

· High School diploma or GED required

· Sitting
-Periodically

· Standing/Walking
- Periodically

· Kneeling–Periodically

· Pushing/Pulling–Periodically

· Lifting up to20 pounds - Periodically

· Conducts self in a manner of professionalism that is conducive to recovery from mental illness, co-occurringdisorders and overall wellness. This includes working in a Trauma informed manner, and maintaining excellent personal and professional boundaries with clients.

· Abides by all specific program and Agencyprocedures, policies, and requirements.

· An authentic and honest employee plays a key role inthe client’s recovery. Often, an employee will inadvertently become a rolemodel for the client, regardless of whether an employee has direct contact with clients on a daily basis.

Therefore,Stephen Center employees will conduct themselves with honesty and integrity.

· Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment isusually moderate.

Great health benefits:

Medical

Dental, vision, and STD are covered 100%

Pay: $17-$19 per hour

Other Benefits include:

• SIMPLE IRA with 3% match
• Paid PTO
• Complimentary Life Insurance, Accidental Death/Dismemberment Insurance
• 11 paid holidays
• Free Planet Fitness membership to 38th & L location-$120 value!
• Free on-site lunches
• Monthly employee engagement activities, recognition opportunities and more!!

Stephen Center offers competitive salaries and a full array of benefits commensurate with NAM Guidelines.

Stephen Center is an Equal Opportunity Employer.

Thank you for your interest in Stephen Center!