Homeless Outreach Specialist

Position Title:

Homeless Services Outreach Specialist Report to Re-Housing/Re-integration Program Manager FSLA Status:
Non-exempt

Job Purpose:

The Homeless Services Outreach Specialist works directly with individuals experiencing homelessness in the community by conducting outreach to unsheltered homeless individuals. This position will provide street-level outreach to clients assessing their needs and providing case management to achieve housing. Much of the work, from initial outreach and engagement through housing, is performed with clients on the street. The position will also collaborate with the neighbors of the Siena Francis House in regards to homeless individuals who may be in need of services.

This position requires good listening and communication skills as well as the ability to problem solve and work independently in the community. The Homeless Services Outreach Specialist will collaborate with partner agencies and be the member of the MACCH Continuum of Care outreach team. The hours of this position will be primarily days but will include evening hours 1 day per week, Monday through Friday;

some weekends may be required for special events.

This position will report to the Case Management Supervisor.

• Provide outreach to adults who are experiencing homelessness and may have serious psychiatric disabilities as well as substance use disorders.
• Interview clients and assess their needs while they are in a community setting. Develop housing plan with clients and assist the client in the housing process including helping with housing applications and apartment searches.
• Network with community members and participate in the MACCH Street Outreach team and other task forces/community meetings.
• Utilize harm reduction, motivational interviewing and Trauma Informed Care strategies’ and techniques.
• Maintain active engagement, accessibility to and communication with clients.
• Attend staff meetings and trainings as required.
• Assists clients in identification, acquisition, utilization, and maintenance of appropriate community resources including basic food, shelter and clothing, social vocational, and mainstream benefits.
• Assists clients in accessing and utilizing available transportation services including bus services; provide transport to persons served to and from needed services and resources as may be required by client need and outlined in the individualized plan.
• Complete client records to include eligibility documents, assessment forms, information and referral tracking, and other records as assigned. Document case notes in a timely manner.
• Respond to clients’ requests for assistance by assessing service needs and providing direct intervention, information, and referral services as appropriate. Follow-up on referrals in order to assess outcomes and provide additional services as required.
• Coordinate with other internal and external staff, including MACCH partners, and programs so that opportunities for participants can be maximized.
• Adhere to and practice the organization’s policy, identified techniques and procedures related to prevention and intervention of client escalation.
• Adhere to the organization’s policies and practices when using organizational vehicles and/or transporting clients including use of seat belts at all times when in the conduct of organizational business; abide by all traffic laws and regulations; and practice of safe and defensive driving techniques.
• Provide education regarding the services of assigned programs to ensure that appropriate referrals are made to Siena Francis House programs, respond to agency inquiries concerning services, and attend workshops and conferences as appropriate to maintain knowledge of issues facing individuals experiencing homelessness.
• Use appropriate technology tools to accomplish job functions; understand and utilize available technology as customer service, communication, and data gathering tools.
• Maintain files and records of clients served, services provided, outreach activities conducted, surveys completed, and other general reporting as assigned.
• Perform other duties as assigned by…