Domestic Agent

Domestic Agent I

The Domestic Agent I has high visibility, is the primary contact for designated customers, and responsible for the outcome of assigned projects including customer service, tracking, routing, problem resolution, vendor compliance and customer interaction.

Essential

• Quoting, tracking and tracing domestic freight shipments moving via air/ground on a daily basis. Track overhead shipments daily and route accordingly
• Route freight shipments across multiple transportation modes and services based upon client requests
• Proactively communicate with clients regarding status of freight
• Communicate with vendors/suppliers regarding shipment dispatch, routing and rates
• Assist local sales and domestic offices with air/ground freight issues
• Manage daily on-time and defect codes, carrier re-weights and insure all masters rated
• Assist in compiling customer specific key performance indicator (KPI) reports on a weekly/monthly basis as needed
• Ensure paperwork, labeling and scanning for accuracy
• Understand the requirements/expectations of handling shipments of consequence – NFO, high-value, date/time specific, etc.
• Responsible for processing monthly inventory
• All other duties as the business deems necessary

Non-Essential

• Other duties and responsibilities will be assigned as business demands deem necessary.
• Network with corresponding departments to ensure files are billed and posted prior to end of month
• Continuous learning through required compliance training and certifications of software and/or regulations.

• Customer Focus (knowing the customer business needs and acting accordingly; proactively addresses customer concerns. Assists business partners and customers to achieve their work goals via application of their own skills and knowledge; strives to provide consistent customer satisfaction.)
• Oral & Written Communication (Shaping & expressing ideas & information in an effective and professional manner. Uses appropriate grammar and choice of words in oral speech. Writes grammatically and uses appropriate business writing style.)
• Teamwork (Working as a productive member of a cohesive group toward a common goal. Offers support for others ideas and opinions. Expresses disagreement constructively. Provides assistance to others when needed. Shares his/her expertise with others.)
• Problem Solving (Having the ability to identify problems and issues of varying complexities and find effective solutions, considering multiple sides of an issue. Weighs consequences before making final decision. Not discouraged by ambiguous situations. Adjusts approach to achieve results.)
• Attention to Detail (Ensures one's own work are complete and accurate; monitors the quality of work, verifies information, checks the accuracy of own and other's work; organizes information and materials for others to understand.)

Other Skills We Hope to See:

• High school diploma or equivalent
• 0-3 Years Freight Forwarding experience required, 3
  -5 years preferred
• Basic math & geography skills
• Ability to read, analyze, and interpret verbal and written requests/directions, including documents such as tariffs, safety rules, operating infrastructures, and procedure manuals.
• Ability to communicate and interact effectively with a variety of people; can effectively present information in one-on-one settings.
• Ability to analyze numerical data and understand components, relationships, find patterns and draw conclusions.
• SAP, AS400 experience is preferred.
• Basic to intermediate experience using MS Office
• Basic knowledge or ability to learn regulations and compliance procedures associated with all areas of freight forwarding, domestic forwarding ground carriers, commercial airlines, and cartage. Basic knowledge of IATA and TSA regulations.
• Ability to add, subtract, multiply, divide using units of currency, weight, volume, and distance measurements.
• Time management is extremely important to meet customer deadlines in a fast-paced, high-volume work environment

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits…