Mail Services and Equipment Vendor Management Omaha, NE
Listed on 2026-07-20
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Transportation
Summary of the Job
This role will lead the day‑to‑day operations and strategic management of multiple third‑party vendors providing mail services, courier operations, and equipment maintenance across FNBO's lockbox and mail processing operations. The position will coordinate USPS mail services for lockbox operations, manage express courier services (DHL, Fed Ex, UPS), oversee mail courier services for USPS pickup operations, and manage equipment vendor relationships with OPEX for lockbox processing equipment maintenance and repairs.
The role will manage vendor performance against service level agreements, oversee mail processing optimization and equipment uptime across all locations, and coordinate timely maintenance and repair services. It will gather data and identify opportunities for process efficiencies, quality improvements, cost optimization, and enhanced customer service delivery while ensuring compliance with postal regulations and equipment manufacturer specifications.
- Lead day‑to‑day operations with USPS, express couriers, mail pickup services, and equipment vendors across all lockbox and mail processing locations.
- Manage vendor performance against established SLAs including mail delivery schedules, courier pickup/delivery times, equipment maintenance response times, and service quality standards.
- Coordinate USPS mail services for lockbox operations including route optimization, delivery scheduling, and postal regulation compliance.
- Oversee express courier services (DHL, Fed Ex, UPS) for time‑sensitive lockbox and mail deliveries.
- Manage mail courier services for USPS pickup operations ensuring timely collection and processing.
- Coordinate OPEX equipment maintenance schedules, repair response times, and parts availability for lockbox processing equipment.
- Manage mail processing optimization across all locations by coordinating mail volumes and delivery schedules.
- Oversee equipment maintenance scheduling and coordinate preventive maintenance programs with OPEX to maximize uptime.
- Create and maintain mail volume forecasting models based on seasonal trends, client requirements, and business growth projections.
- Establish emergency procedures and contingency plans for service disruptions and equipment failures.
- Monitor equipment performance metrics and coordinate timely repairs to minimize processing delays.
- Lead the creation of automated quality assurance processes for mail handling, courier performance, and equipment reliability monitoring.
- Research and resolve mail processing issues, courier service problems, and equipment malfunctions with internal stakeholders and vendors.
- Implement controls to ensure accurate mail processing, proper documentation, and audit trail maintenance for all vendor services.
- Monitor and report on mail service incidents, courier delivery exceptions, equipment downtime, and operational disruptions.
- Ensure compliance with postal regulations, courier service requirements, and equipment safety protocols.
- Create increased efficiency in daily mail operations including vendor coordination, route optimization, and equipment utilization.
- Enhance forecasting processes by refining mail volume models, delivery optimization, and maintenance cost projections.
- Provide opportunities to reduce vendor costs through process improvements, route consolidation, or competitive sourcing initiatives.
- Analyze vendor pricing structures and negotiate favorable terms for mail services, courier operations, and equipment maintenance contracts.
- Coordinate equipment upgrade evaluations and vendor selection processes to improve processing capabilities.
- Support new client onboarding by providing expertise on mail processing requirements, courier service capabilities, and equipment capacity planning.
- Work cross‑functionally with Lockbox Operations, Branch Operations, and IT teams to achieve desired service outcomes.
- Collaborate with Compliance and Audit teams to ensure vendor oversight meets regulatory…
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